Posted 1 hour ago
Senior Technical Support Engineer - East
@ Chainguard
Remote in Canada
Overview
Chainguard is hiring a Senior Technical Support Engineer to handle complex customer issues with Chainguard Images, working with Docker, Kubernetes and Linux and escalating bugs to Engineering. The role is remote-first with an on-call rotation for after-hours, weekend and holiday support. Benefits include fully covered health, vision and dental premiums, flexible time off and stock options.
Responsibilities:
- Triage and resolve complex customer issues involving Chainguard Images
- Escalate bugs and issues to the Engineering team
- Communicate technical information clearly to customers and internal teams
- Document new issues and create knowledge base articles
- Participate in an on-call rotation for after-hours, weekend and holiday support
Requirements summary:
- 5+ years supporting enterprise customers
- 3+ years with Linux, Docker and Kubernetes
- Experience with CI/CD, GitHub, Helm and Terraform
- Experience with AWS, Azure or GCP; AWS EKS a plus
- Bachelor's degree (STEM preferred) or equivalent experience
- CKA, CKAD, CKS or KCSA certifications a plus
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CKA, CKAD, CKS, KCSA |
| Education | Bachelor’s degree (preferred) |
| Fields of study | STEM |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Stock or equity, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Chainguard
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Safe source for open source.
Full company description
Founded by the industry's leading experts on open source software, security and cloud native development, we provide secure container images with low-to-no CVEs.
- LinkedIn followers
- 47,873
- People associated on LinkedIn
- 585
- Reported office locations
- Kirkland, WA 98033, US
- Business categories
- Cloud Security
- Cyber Security
- Infrastructure
- Software
- Enterprise Software
- Security
- Developer Tools
- Cloud Infrastructure
- Open Source
- Other recorded names
- Chainguard
- Specialties
- software supply chain security
- cybersecurity
- container images
- and software development
- Profile identifies a recruitment agency
- No
- Reported total investment
- 892,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded by the industry's leading experts on open source software, security and cloud native development, we provide secure container images with low-to-no CVEs.
| Field | Value |
|---|---|
| Industry | Computer and Network Security |
| Company size | 201-500 employees |
| Headquarters | Kirkland, WA |
| Organization type | Privately Held |
| Year founded | 2021 |
| Specialties | software supply chain securitycybersecuritycontainer imagesand software development |
| Open jobs on Jobsy | 11 |
| View page |
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
The role, in a nutshell: We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What you’ll do:
What we're looking for:
|
About Us
We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.
©2026 Chainguard. All Rights Reserved.
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