Posted 15 days ago
Technical Support Engineer
@ Aplin
Remote in Canada
Overview
Aplin is recruiting a Technical Support Engineer on behalf of a global IT company. The role resolves customer inquiries, troubleshoots software and hardware issues on company products, and guides customers on configuration and best practices. The posting states the job is full-time and remote work is offered.
Responsibilities:
- Deliver technical support to customers
- Diagnose and troubleshoot software and hardware issues
- Guide customers on system configuration and best practices
- Document customer issues and resolutions
Requirements summary:
- Proven technical support experience, preferably in data backup or storage
- Strong knowledge of Veeam data backup products
- Advanced experience with Ubuntu Linux and Windows Server
- Solid understanding of server hardware
- Spanish is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Spanish |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aplin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 841 |
To Apply for this Job Click Here
Aplin has partnered with a global company to help find a highly skilled Technical Support Engineer to join their team. In this role, you will resolve customer inquiries, offer technical guidance, and collaborate with internal teams to ensure seamless operations. Your expertise will play a vital role in delivering outstanding customer experiences and contributing to the success of our technical support team.
Key Responsibilities:
- Deliver efficient and effective technical support to customers.
- Diagnose and troubleshoot software and hardware issues related to company products.
- Collaborate with cross-functional teams to resolve complex technical problems promptly.
- Guide customers in configuring systems and implementing best practices for optimal performance.
- Document and track customer issues, resolutions, and best practices to enhance the knowledge base.
- Stay informed about industry trends and emerging technologies in data backups and security.
Qualifications:
- Proficiency in Spanish is an asset.
- Proven experience in technical support, preferably within data backup or storage solutions.
- Strong knowledge of Veeam data backup products.
- Experience with the Veeam ecosystem, including VMware ESX(i)/vSphere, Microsoft Hyper-V/Failover clusters, and public clouds.
- Advanced user or administrative-level experience with Ubuntu Linux and Windows Server.
- Solid understanding of server hardware and configurations.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service abilities.
- Familiarity with industry-standard certifications (e.g., Veeam) is advantageous.
Benefits:
- An exciting opportunity to work with a global, high-growth IT company.
- Remote work flexibility.
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment that fosters growth and innovation.
If you’re passionate about delivering top-notch technical support and thrive in a dynamic, customer-focused environment, we’d love to hear from you!
David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.
To Apply for this Job Click Here
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