Posted 5 days ago
Technical Support Engineer
@ Sidetrade
Calgary, Alberta
Overview
Sidetrade is hiring a Technical Support Engineer in Calgary to troubleshoot technical and functional issues for enterprise customers across North America and Europe. The role involves a rotating day and evening shift schedule with weekend coverage and a hybrid arrangement of three to four office days per week. The posting requires 2 to 3 years of B2B technical support experience, fluent English, and technical knowledge of SQL, Linux, or web application support.
Responsibilities:
- Fournir un soutien technique et fonctionnel aux clients
- Résoudre des problèmes complexes par une analyse structurée
- Gérer le processus d'escalade avec les équipes Expérience client, Produit et R&D
- Documenter les flux techniques (cartes de processus, SOP, runbooks, guides)
Requirements summary:
- 2 à 3 ans d'expérience en soutien technique B2B
- Solides compétences d'analyse et de dépannage
- Connaissances techniques en SQL, Linux ou soutien d'applications web
- Disponibilité pour un horaire en rotation du lundi au vendredi
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sidetrade
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Order-to-Cash Intelligence Company | Aimie IQ orchestrates human-agent collaboration
Full company description
Sidetrade is the Order-to-Cash Intelligence Company. We ship agentic AI that finance teams run in production. Intelligence requires data. Ours is the world's largest proprietary Order-to-Cash Data Lake, growing in real time: $9 trillion in B2B transactions, 42 million buyer entities, 1.3 billion payment experiences. Aimie Agents run autonomously across the full Order-to-Cash cycle: Cash Collection, Cash Application, Dispute Resolution, Credit Analysis, Risk with more to come. Aimie IQ orchestrates the agents and finance teams in plain language, in a single governed workspace. 26 years in B2B finance. A decade building the data foundation. Enterprises in 85 countries. A Leader in the Gartner® Magic Quadrant™ for Invoice-to-Cash Applications since 2022. Euronext Growth: ALBFR.PA.
- LinkedIn followers
- 92,826
- People associated on LinkedIn
- 403
- Reported office locations
- 114, Rue Gallieni, Boulogne-Billancourt, Île-de-France 92100, FR
- 6 Kean Street, London, England WC2B 4AS, GB
- Ferry House, Mount Street Lower, Dublin, Dublin 2, IE
- St Philip's House, 6th Floor, Birmingham, B3 2PP, GB
- 4545 Post Oak Place Dr, Suite 350, Houston, Texas 77027, US
- 140 4 Ave SW, Calgary, Alberta T2P 3N3, CA
- Business categories
- Artificial Intelligence
- Software
- Predictive Analytics
- Enterprise Software
- SaaS
- Artificial Intelligence (AI)
- Other recorded names
- Sidetrade
- Specialties
- Order-to-Cash (O2C)
- O2C Intelligence Platform
- AI-Native Finance Platform
- Aimie IQ
- Aimie Agents
- Agentic Finance
- Autonomous Finance Execution
- Enterprise AI Agents
- AI Agent Orchestration
- AI Workflow Orchestration
- Enterprise AI Governance
- AI Execution Layer
- Agent Builder Studio
- Customer AI Agents
- O2C Data Intelligence
- O2C Data Lake
- Predictive Payment Intelligence
- AI Decision Intelligence
- Domain-Specific AI
- Agentic Cash Collection
- Agentic Cash Application
- Agentic Dispute Resolution
- Agentic Credit Intelligence
- and Real-Time Financial Decisioning
- Profile identifies a recruitment agency
- No
- Reported total investment
- 7,572,105
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Sidetrade is the Order-to-Cash Intelligence Company. We ship agentic AI that finance teams run in production. Intelligence requires data. Ours is the world's largest proprietary Order-to-Cash Data Lake, growing in real time: $9 trillion in B2B transactions, 42 million buyer entities, 1.3 billion payment experiences. Aimie Agents run autonomously across the full Order-to-Cash cycle: Cash Collection, Cash…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Boulogne-Billancourt, Île-de-France |
| Organization type | Public Company |
| Year founded | 2000 |
| Specialties | Order-to-Cash (O2C)O2C Intelligence PlatformAI-Native Finance PlatformAimie IQAimie AgentsAgentic FinanceAutonomous Finance ExecutionEnterprise AI AgentsAI Agent OrchestrationAI Workflow Orchestration |
| Open jobs on Jobsy | 12 |
| View page |
Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.
About Sidetrade
Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.
We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch Aimie in motion: Aimie Video
The role:
As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.
You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.
This role participates in a rotating shift schedule to help provide extended coverage across time zones.
This position is based in our Calgary office with an expectation of between three to four days in office per week.
What you will be doing:
- Provide technical and functional support to our customers
- Provide innovative solutions for the customer’s functional and technical challenges
- Resolve complex issues applying analytical problem-solving skills
- Manage the escalation process working with Customer Experience, Product and R&D
- Become a Product Expert and share best practices with your colleagues
- Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)
- Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date
- Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues
Requirements
You should apply if:
- 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
- Strong analytical and troubleshooting skills with a structured approach to problem solving
- The ability to work in a shift rotation Monday-Friday and occasional weekends:
- Day shift: 8-hour shift beginning at 8am
- Evening shift: 8-hour shift beginning at 4pm
- Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers
- Technical knowledge of SQL, Linux, or web application support
- A proactive mindset and the ability to take ownership of issues through resolution
- Fluency in English
Nice to have:
- Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
- Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
- Fluency in French
Benefits
- Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
- Hybrid work model – a flexible mix of in-office and remote days.
- Great culture – active Social Club organizing regular team events and activities.
- Health & wellness – medical coverage, life insurance, and other wellness programs.
- Time off – competitive paid holidays plus public holidays.
- Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate.
If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
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