Posted 7 days ago
Technical Support Engineer
@ Airbyte
Remote in Canada
Overview
Airbyte is hiring a Technical Support Engineer to support its cloud and embedded integration platform, troubleshooting complex API, connector and data pipeline issues for customers. The role is fully remote within Canada on Eastern time, with flexible PTO, extended health coverage, a group retirement savings plan and a professional development budget.
Pay:
$89,000–$105,000 a year
Responsibilities:
- Respond to customer issues by email, tickets and video calls
- Troubleshoot APIs, connectors and data pipelines with Engineering
- Support embedded platform customers through onboarding
- Create knowledge base articles and troubleshooting guides
- Relay customer feedback to Engineering and Product
Requirements summary:
- 3+ years in technical support, data engineering, DevOps or QA
- Hands-on experience with REST and GraphQL APIs
- Proficiency with Postman or cURL
- Understanding of AWS, GCP or Azure and ELT/ETL concepts
- Demonstrated use of AI tools to speed up troubleshooting
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Visa sponsorship |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Airbyte
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The context layer for production-grade AI agents.
Full company description
Founded in 2020, Airbyte is the context layer for production-grade AI agents. AI agents fail in production for one reason: they can't see the business. They make scattered API calls at runtime, burn tokens reconciling fragmented data, and break under real workloads. Airbyte solves this by giving agents unified, permission-aware access to the operational data scattered across the tools companies actually run on (CRM, billing, support, product, internal systems) through a hybrid architecture that combines large-scale replication (for cross-system search and discovery) with real-time fetching (for fresh operational state). It's the combination production agents actually need, built on the connector footprint we've hardened over six years. We've raised $181M from Benchmark, Accel, Altimeter, Coatue, Y Combinator, and others. Today, 25,000+ companies sync data with Airbyte's 600+ connectors. Open source remains core to how we build, because the data foundation under your AI agents is too important to be a black box.
- LinkedIn followers
- 38,851
- People associated on LinkedIn
- 110
- Reported office locations
- San Francisco, US
- Business categories
- Data Integration
- Warehousing
- Information Technology
- Productivity Tools
- Generative AI
- Supply Chain Management
- Analytics
- Artificial Intelligence (AI)
- Open Source
- Other recorded names
- Airbyte
- Specialties
- data engineering
- data integration
- ETL
- ELT
- and open source
- Profile identifies a recruitment agency
- No
- Reported total investment
- 181,200,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 2020, Airbyte is the context layer for production-grade AI agents. AI agents fail in production for one reason: they can't see the business. They make scattered API calls at runtime, burn tokens reconciling fragmented data, and break under real workloads. Airbyte solves this by giving agents unified, permission-aware access to the operational data scattered across the tools companies actually run on…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | San Francisco |
| Organization type | Privately Held |
| Year founded | 2020 |
| Specialties | data engineeringdata integrationETLELTand open source |
| Open jobs on Jobsy | 3 |
| View page |
About Airbyte:
We’re on a mission to make data available and actionable to everyone, everywhere. With 700+ connectors, our platform powers analytics and gives AI agents the business context they need to do real work. More than 25,000 companies, including 20% of the Fortune 500, rely on Airbyte to put their data to work.
We’re built on open source because we believe companies should have full control over their data. A community of 27K members helps shape what we build, and we’re backed by $181M from investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator.
Models keep getting better. What holds AI back is the data informing and shaping its decisions, and that's the layer we're building.
We’re just getting started. If you’re excited by big challenges, meaningful ownership, and the chance to help build what’s next, we’d love to meet you.
The Role:
Do you get excited when a gnarly API issue finally clicks into place? Do you love being the person customers can count on when things get complicated? As a Technical Support Engineer at Airbyte, you'll bring together deep technical expertise and genuine customer empathy to support our growing cloud and embedded integration platform. You won't just be closing tickets, you'll be influencing how our product evolves by championing the customer voice with our engineering and product teams every day.
What You’ll Do:
Customer Support & Troubleshooting
Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones.
Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes.
Document and reproduce customer-reported bugs with enough detail that the right people can act on them quickly.
Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
API & Technical Expertise
Get hands-on with customers who are building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence, from authentication and pagination to rate limiting, error handling, and webhooks.
Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices.
Support customers with the Embedded API and Airbyte MCP, covering source creation, connector template management, and widget token authentication.
Help customers building on the Airbyte Connector SDK find their footing, including YAML-based connector definitions, OpenAPI specs, and cassette-based testing workflows.
Stay sharp on Airbyte's API surface, new connector releases, and platform updates so your guidance is always accurate and timely.
Cross-Functional Collaboration
Be the voice of the customer inside Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and make sure customer pain points actually influence the roadmap.
Partner with the Engineering teams to relay platform-specific feedback, connector gaps, and SDK usability issues before they become bigger problems.
Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers.
Knowledge & Process Improvement
Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation to support scalability.
Document research and troubleshooting processes to aid in faster ticket resolution and team knowledge-sharing.
Identify opportunities for automation and process improvements with AI that reduce support load and improve the customer experience.
Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects.
What You'll Need:
3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users.
Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
Proficiency with API testing tools like Postman or cURL.
Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows.
Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard.
Demonstrated use of AI tools to speed up troubleshooting or automate a workflow, such as agents, MCP, or prompt and context engineering. Tell us what you built.
High tolerance for ambiguity and a natural self-starter.
Nice To Have:
Familiarity with Python, Java, or Kotlin and experience with CI/CD pipelines and GitHub.
Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
Familiarity with OpenAPI specs, YAML configuration, and Jinja expressions.
Experience with SQL and working knowledge of databases, including CDC setups.
Location:
Remote in Canada (Eastern timezone)
Why You'll Love Working at Airbyte:
At Airbyte, we believe great work happens when people feel supported, trusted, and empowered to grow. Our market-leading Total Rewards package is designed to help you thrive professionally and personally. Our benefits and perks include:
Flexible PTO with a culture that encourages at least 25 days off annually, and public holidays in line with provincial employment standards
Comprehensive health coverage – extended health benefits on top of provincial public healthcare
Virtual healthcare – access to doctors and other care providers online, so you can get care without waiting
Retirement savings – a group retirement savings plan to help you build for the future
Statutory protections – Canada/Québec Pension Plan, Employment Insurance and workers' compensation coverage
Professional development budget, conference sponsorship, and book reimbursement
If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!
We are not accepting agency submissions or recruiting firm support for this role. Unsolicited resumes will not be considered.
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