First seen by our source: 2 hours ago
Technical Business Analyst, Retail Banking
@ Apex Systems
Toronto, Ontario
SIGNALS
Overview
Apex Systems is hiring a Technical Business Analyst for an 8-month contract, extendable, supporting a third-party pricing application within Retail Banking. The role is about 70% change-request and intake management and 30% larger technical projects, working with stakeholders, QA, integration teams and vendors. Work model is currently flexible, with possible Wednesday and Thursday onsite days later.
Responsibilities:
- Lead requirements gathering with business and technology stakeholders
- Manage change requests from intake through sign-off
- Coordinate testing, dependencies and approvals across teams
- Investigate production issues and root causes
- Coordinate with API, integration and vendor teams
Requirements summary:
- 6+ years of business analyst experience
- Banking or financial services experience
- Hands-on Jira and ALM experience
- Working knowledge of APIs and integrations
- Strong stakeholder management and communication skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 6+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Apex Systems
| Field | Value |
|---|---|
| Open jobs on Jobsy | 40 |
Job description
Job#: 3056260
Job Description:
Technical Business Analyst, Retail Banking
Position Overview
Apex Systems is seeking an experienced Technical Business Analyst to support a pricing application within Retail Banking for a leading financial institution.
The application is provided by a third-party vendor and supports critical pricing-related business processes. The Technical Business Analyst will act as a key liaison across business stakeholders, Product Owners, technology teams, QA teams, API/integration teams, and external vendors.
This position combines hands-on Technical Business Analysis with change-request and intake coordination. Approximately 70% of the role will focus on change requests and intake activities, while 30% will support larger technical projects and initiatives.
The ideal candidate is a strong Technical BA who can understand complex business needs, translate them into technical requirements, manage competing priorities, assess risk and alternatives, and confidently drive work from initial intake through implementation and business sign-off.
Key Responsibilities
Requirements Gathering & Business Analysis
The ideal candidate is a Technical Business Analyst first who is also comfortable taking ownership of intake and coordination responsibilities.
This individual should be able to work with multiple business groups that may have competing priorities, analyze each request objectively, identify options and risks, and help stakeholders align around a realistic delivery path.
The successful candidate will be:
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
Job Description:
Technical Business Analyst, Retail Banking
Position Overview
Apex Systems is seeking an experienced Technical Business Analyst to support a pricing application within Retail Banking for a leading financial institution.
The application is provided by a third-party vendor and supports critical pricing-related business processes. The Technical Business Analyst will act as a key liaison across business stakeholders, Product Owners, technology teams, QA teams, API/integration teams, and external vendors.
This position combines hands-on Technical Business Analysis with change-request and intake coordination. Approximately 70% of the role will focus on change requests and intake activities, while 30% will support larger technical projects and initiatives.
The ideal candidate is a strong Technical BA who can understand complex business needs, translate them into technical requirements, manage competing priorities, assess risk and alternatives, and confidently drive work from initial intake through implementation and business sign-off.
Key Responsibilities
Requirements Gathering & Business Analysis
- Lead requirements-gathering sessions with business and technology stakeholders.
- Translate business needs into clear business, functional, and technical requirements.
- Facilitate requirements walkthroughs with business, development, QA, integration, and vendor teams.
- Analyze existing processes and identify opportunities for process and system improvements.
- Develop and maintain process flows, solution flows, impact assessments, and supporting documentation.
- Serve as the bridge between business requirements, technical solutions, and delivery teams.
- Manage multiple change requests from initial intake through delivery and final sign-off.
- Coordinate scope, schedules, requirements, testing, dependencies, and approvals.
- Work across multiple business teams with competing priorities and delivery expectations.
- Facilitate prioritization discussions and help stakeholders understand trade-offs and impacts.
- Maintain accountability and visibility throughout the entire request lifecycle.
- Balance a workload consisting of approximately 70% change-request/intake activities and 30% larger project initiatives.
- Develop a strong understanding of application architecture, system integrations, data flows, and upstream/downstream dependencies.
- Work closely with API and integration teams to understand technical requirements and application interactions.
- Translate technical considerations into clear requirements and impacts for business stakeholders.
- Coordinate technical discussions between internal teams and third-party vendors.
- Support solution analysis without being required to perform hands-on development or API coding.
- Support small to medium-sized initiatives throughout the end-to-end project lifecycle.
- Drive work from problem identification and requirements definition through development, testing, deployment, and post-production validation.
- Take on broader BA/technical delivery leadership responsibilities for larger initiatives when required.
- Coordinate deliverables across Product Owners, business stakeholders, QA, technology teams, integration teams, and external vendors.
- Manage multiple concurrent initiatives and dependencies while maintaining clear visibility into scope and schedule.
- Investigate business and technical issues and conduct root-cause analysis.
- Manage and coordinate production issues from identification through resolution.
- Facilitate defect triage across business, QA, vendor, and technology teams.
- Coordinate testing and post-production validation activities.
- Provide stakeholders with timely and accurate status updates throughout the issue
- lifecycle.
- Critically evaluate business requests rather than automatically accepting or rejecting proposed changes.
- Analyze solution options, dependencies, risks, business impacts, and delivery considerations.
- Present clear options and recommendations to business stakeholders.
- Ensure risks, decisions, and approvals are documented appropriately.
- Proactively escalate material risks, dependencies, and issues.
- Support the business in making informed decisions where competing priorities or accepted risks exist.
- Build strong working relationships across business and technology stakeholders.
- Coordinate closely with external vendors supporting third-party applications.
- Manage competing priorities across multiple stakeholder groups in a fast-paced environment.
- Communicate clearly and confidently across both technical and non-technical audiences.
- Maintain clear written documentation of requirements, decisions, approvals, and commitments.
- 6+ years of Business Analyst / Technical Business Analyst experience.
- Previous experience within banking or financial services.
- Strong experience gathering, analyzing, documenting, and communicating business and technical requirements.
- Strong understanding of end-to-end application and technology project lifecycles.
- Hands-on experience with Jira for requirements and delivery tracking.
- Experience with ALM or similar tools for defect tracking and delivery activities.
- Working knowledge of APIs, application integrations, system interactions, and data/process flows.
- Strong stakeholder-management skills with the ability to work across multiple business and technology teams.
- Demonstrated ability to manage and prioritize multiple concurrent requests.
- Strong analytical, critical-thinking, and problem-solving skills.
- Experience with issue investigation, root-cause analysis, defect triage, testing coordination, and production support.
- Excellent written and verbal communication skills.
- Ability to operate effectively under pressure while maintaining strong stakeholder relationships.
- Experience supporting Retail Banking applications or products.
- Mortgage, lending, or financial-product pricing experience.
- Experience supporting third-party/vendor-owned applications.
- SQL knowledge or experience.
- IIBA certification such as CBAP or ECBA.
- Experience creating process maps, solution flows, and technical impact assessments.
- Exposure to AI initiatives or AI-enabled delivery environments.
- Previous experience working closely with API/integration teams.
The ideal candidate is a Technical Business Analyst first who is also comfortable taking ownership of intake and coordination responsibilities.
This individual should be able to work with multiple business groups that may have competing priorities, analyze each request objectively, identify options and risks, and help stakeholders align around a realistic delivery path.
The successful candidate will be:
- Analytical and solution-oriented
- Confident working with senior business and technology stakeholders
- Comfortable professionally challenging requirements
- Calm and effective under pressure
- Highly organized across multiple concurrent requests
- Technically capable of understanding APIs and application integrations
- Accountable for driving work from intake through completion
- Collaborative and relationship-focused
- Duration: 8 month contract to start, subject to extensions
- Extension: Potential for extension based on business needs and performance. Up to 2 years before cooling off period
- Work Model: Flexible currently; candidates must be open to potential future hybrid/onsite requirements
- Potential Onsite Days: Wednesday and Thursday if onsite attendance becomes required
- Interview Process: Initial 30-minute interview with the possibility of a second-round discussion
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
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