Posted 4 months ago
Technical Support Engineer, AMER West
@ Akuity
Remote in Canada
Overview
Akuity is hiring a Technical Support Engineer for its AMER West team to support open-source Argo users and enterprise customers on its platform. The role involves troubleshooting Kubernetes and GitOps issues, improving documentation, and helping build support processes.
Responsibilities:
- Deliver support to open-source and enterprise customers across channels
- Troubleshoot and resolve customer issues promptly
- Escalate issues to engineering when appropriate
- Improve documentation and support processes
Requirements summary:
- 2+ years in a customer-facing support role
- Experience configuring and troubleshooting Kubernetes
- Hands-on Argo CD experience in a professional setting
- Familiarity with CI/CD or GitOps concepts
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-07-17
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Akuity
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Cloud Native Software Delivery, Powered by AI
Full company description
The End-to-End GitOps Platform for Kubernetes, from the creators of Argo . Start your free trial at akuity.io/akuity-platform Akuity is revolutionizing the way enterprises manage and scale Kubernetes environments with GitOps. As the creators and maintainers of Argo, the leading open-source GitOps project, Akuity delivers enterprise-grade tools that simplify Kubernetes operations, enhance developer experiences, and future-proof infrastructure. The platform enables organizations to embrace cloud-native strategies, improve software delivery, and achieve greater reliability and security at scale. Akuity stands at the forefront of GitOps and Kubernetes innovation, driving efficiency and empowering teams worldwide. Learn more: www.akuity.io
- LinkedIn followers
- 8,715
- People associated on LinkedIn
- 53
- Reported office locations
- Sunnyvale, California 94085, US
- Business categories
- Information Technology
- Software
- SaaS
- Cloud Computing
- Developer Tools
- DevOps
- Other recorded names
- Akuity
- Profile identifies a recruitment agency
- No
- Reported total investment
- 24,500,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The End-to-End GitOps Platform for Kubernetes, from the creators of Argo . Start your free trial at akuity.io/akuity-platform Akuity is revolutionizing the way enterprises manage and scale Kubernetes environments with GitOps. As the creators and maintainers of Argo, the leading open-source GitOps project, Akuity delivers enterprise-grade tools that simplify Kubernetes operations, enhance developer experiences, and…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 11-50 employees |
| Headquarters | Sunnyvale, California |
| Organization type | Privately Held |
| Year founded | 2021 |
| Open jobs on Jobsy | 3 |
| View page |
Technical Support Engineer
About Akuity
Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.
Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.
The Opportunity
As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.
What You’ll Do
- Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
- Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
- Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
- Recognize common support patterns and escalate issues to engineering when appropriate.
- Help build and iterate on our support playbook, processes, and systems.
- Contribute to improving Akuity’s documentation to enhance the customer experience.
What We Look For
Must Have
- 2+ years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Hands-on experience with Argo CD in a professional setting
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
- Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
- A proactive, strategic mindset, anticipating issues and designing scalable solutions.
- Strong systems thinking skills and the drive to identify root causes.
Nice to Have
- Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
- Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
Experience using Kargo to deploy multiple projects across stages.
Why Akuity?
At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.
Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.
Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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