Warehouse Supervisor

It’s your home. We help make it beautiful.

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and branches coast to coast in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.

Let’s not sugarcoat it, working in a warehouse, especially one that distributes heavy building materials, can be exhausting! Our distribution centers are fast-paced and client-facing, making components like organization and cleanliness top priorities. We are seeking an experienced Warehouse Supervisor who understands the importance of efficiency and accuracy in the warehouse. A successful candidate will know how to create a plan of attack and execute it accordingly. We don’t want you to maintain the status quo, we want you to come in, apply your expertise, and make our processes even better. In return, Gentek will provide you with amazing benefits, some of which include:

• Straight weekdays, so you get the weekends to yourself to unwind and do the things you love!
• Limited overtime. At Gentek, we’re all about work/life balance.
• Competitive benefits package.
• Savings plan with company matched contributions.
• An awesome team and a welcoming environment!

Why We Want You:

At Gentek, we know that a person’s home is their sanctuary. We are a B2B wholesaler and through our customer partners, including contractors, builders, and retail stores, our products reach their final destinations.

As a Branch Warehouse Supervisor, you love to “ACT”:

Acknowledge all customers in person and on the phone; greet them with a smile.
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Thank customers after every interaction; we don’t take their partnership with us for granted.

In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include:

Responsibilities

Reporting to the Branch Manager, the Warehouse Supervisor coordinates the activity of warehouse staff and the movement of product in the warehouse of our distribution branch. Additionally, the Warehouse Supervisor will ensure efficiency of warehouse processes in accordance with applicable internal standards or requirements, and ensure safe and efficient flow of inventory while supporting our commitment to providing an excellent customer service experience. General responsibilities include:

Shipping

• Set delivery routes – refer to delivery report (SHRP)
• Coordinate trucking and arrange special deliveries

As workload necessitates, the Supervisor also performs Warehouseperson duties which include:

• Pick orders and prepare them in staging areas for delivery
• Assist with loading of delivery trucks
• Pick orders for immediate pick-up
• Check accuracy of order against paperwork
• Follow branch procedure for obtaining customer confirmation of order completion

Receiving

• Review incoming delivery schedule then plan labour, space, and storage for receipt of goods including decisions about inventorying vs cross-docking
• Expedite inbound goods related to backorders/special orders – inform the Customer Service staff so that the customer will be notified
• Ensure accuracy and quality of incoming goods
• Move incoming product to staging area for cross-docking as directed
• Move incoming product to designated location in branch

Customer Service

• Greet customers entering the warehouse by addressing them verbally
• Serve them immediately or indicate that they will be helped as quickly as we can manage

Direct Supervision of warehouse employees

• Ensure new employee orientation and training process is followed and monitor program effectiveness and employee progress
• Coach and supervise the performance of warehouse helpers/drivers
• Schedule work and assign tasks to warehouse employees

Inventory Replenishment/Control (some variance in responsibility by branch)

• Perform replenishment duties as assigned, or in conjunction with Branch Manager to ensure that the branch has the right inventory at the branch at the right time
• Print and review various reports as tools: cycle count records, surplus inventory report, inventory targets by product etc.

Safety

• Perform safety audits/inspections in accordance with the appointed schedule
• Assist Branch Manager with determining root cause and corrective actions when Branch Manager performs Accident Investigations
• Ensure appropriate and safe condition of all material handling equipment

These duties are in addition to the obligation every employee has, to:

• Without fail, wear all prescribed PPE as directed
• Without fail, follow all safe material handling procedures
• Without fail, report any hazard that is not immediately rectifiable, to the Manager

Qualifications:

Education/Experience/Skill

• Post-secondary education required
• Experience in a lead role in a distribution warehouse
• Computer proficiency – AS400, Microsoft Office, Inventory control applications
• Forklift certified and comfortable operating all material handling equipment
• Sound working knowledge of applicable safety rules and requirements

Behavioural Disposition

• High compliance with standards, requirements, and processes
• Appropriate levels of dominance and influence for effective team performance
• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees

Environment & Physical/Mental Demands

• Must be able to safely lift 50lbs
• Must be able to operate material handling equipment
• Distribution branch physical environment: noise, fluctuating temperature due to bay doors being open, constant stimulation of senses (visual, audio distractions)
• Ability to effectively manage stress – low but somewhat constant levels
• Sound spatial orientation aptitude for order and efficiency in warehouse space

Gentek is growing. Come grow with us. If you think you’re up for the challenge and have the qualities to be a successful Warehouse Supervisor, we encourage you to apply today! Accommodations for applicants with disabilities available upon request.