Posted 2 months ago
Customer Service Lead (Supervisor) - Maple
@ Kitchen Hub
Vaughan, Ontario
Overview
Kitchen Hub, a virtual food hall in Ontario and Calgary, is hiring a customer service specialist for its store. The role involves helping customers order on kiosks, expediting complete orders, resolving order issues and doing side cleaning duties. The posting states full-time or part-time, flexible hours including early mornings, evenings, weekends and holidays, and pay of $18.50/hour.
Responsibilities:
- Assist customers placing orders on kiosks
- Expedite complete orders to correct customer or driver
- Resolve order issues and keep interactions positive
- Maintain dine-in and work areas, waste removal and restrooms
- Participate in facility health and safety program
Requirements summary:
- 1-2 years of customer service experience
- Outgoing, friendly and punctual
- Available for flexible hours including weekends and holidays
- Lift up to 20 lbs and stay mobile during shifts
- Strong spoken English communication
- Food handler or health and safety certification an asset
Tools & skills
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-08-24
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Restaurant or kitchen, Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 20 lb · computer low |
| Languages | English |
| Licences & certifications | Food Handler Certification, Health and Safety certification |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kitchen Hub
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
About Kitchen Hub
Kitchen Hub creates unbelievable takeout experiences. As Canada’s first virtual food hall, Kitchen Hub is revolutionizing the takeout and delivery industry by bringing Canada’s best restaurant brands together. Customers can order from the city’s best restaurants, in one takeout or delivery order. Kitchen Hub also provides a quality of service unrivaled in the takeout business and befitting the quality of food prepared by our partner restaurants.
Kitchen Hub is a team of professionals bringing together the worlds of hospitality, technology, and real estate. With 3 locations in Ontario (soon to be 4!) and 1 location in Calgary, we are growing quickly and looking for talented individuals who are eager to work with great people and bring care and quality back to the takeout experience.
Customer Service Specialist
Position Summary
Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors.
We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers.
Role and Responsibilities
- Be part of an engaged, energetic and fun operations team in our store.
- Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
- Work with restaurant partners to efficiently run food from their space to our front-of-house.
- Ensure complete orders are expedited to the correct customer or driver.
- Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
- Resolve order issues efficiently and turn every interaction to a positive experience.
- Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
- Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
- Communicate effectively with restaurant partners to help ensure operational standards are met.
- Problem solve to find solutions to technical issues that arise and impact the customer experience.
- Consistently follow operational procedures and look for new ways to improve efficiencies.
- As required, assist with receiving deliveries.
- Other duties as requested by management.
Qualifications
- 1-2 years of Customer Service experience with a genuine passion for creating the best experiences
- Is outgoing and friendly
- Is punctual, reliable and can be counted on for consistent attendance
- Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
- Has a positive, proactive and solution focused mindset
- Shows great attention to detail and is organized and tidy
- Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
- Strong communication skills in spoken English
- Health and Safety, and/or Food Handler Certification considered an asset
Compensation
18.50/hour
Employment Type
Part-Time, Full-Time
Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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