Posted 25 days ago
Customer Service Lead
@ Harry Rosen Inc.
Mississauga, Ontario
Overview
Harry Rosen Inc. is hiring a full-time Customer Service Lead at its Heartland Town Centre store in Mississauga, Ontario. The role leads the store's customer service team, trains representatives, and keeps POS, markdown and service desk standards. The posting states compensation of $20.00 per hour plus bonus.
Pay:
$20 an hour
Responsibilities:
- Lead and coach the customer service team day to day
- Train and develop customer service representatives
- Enforce POS policy and procedure standards at the service desk
- Maintain service desk supplies and resources
- Support accurate and timely markdowns and restyles
Requirements summary:
- At least 2 years of client-facing retail experience
- Experience managing a small team
- Service Desk Leader, POS and cash service experience
- Strong communication skills
- Knowledge of policies and procedures
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Flexible hours, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Harry Rosen Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A proudly Canadian retailer of luxury menswear since 1954.
Full company description
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent. Please visit our career site to learn more.
- LinkedIn followers
- 20,978
- People associated on LinkedIn
- 840
- Reported office locations
- 77 Bloor St W, #1600, Toronto, ON M5S1M2, CA
- Business categories
- E-Commerce
- Retail
- Shopping
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- Harry Rosen
- Specialties
- Quality high-end men’s wear
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Privately Held |
| Year founded | 1954 |
| Specialties | Quality high-end men’s wear |
| Open jobs on Jobsy | 84 |
| View page |
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Customer Service Lead - RETAIL
Full Time Permanent
Heartland Town Centre
Mississauga, Ontario
We are looking for a Customer Service Lead to join our Store team. In this role you’ll be responsible for:
· Focus on training and development of top Customer Service Representative team
· Provide day-to-day leadership to the customer service team
· Model customer service standards of excellence are demonstrated at the service desk
· Provide coaching support to ensure POS policy and procedure standards
· Support policy and procedures standards in line with our Core Values in ensuring a consistent and high-quality customer service experience
· Maintain supplies and resources at service desks
· Support accurate and timely markdowns, and restyles
· A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
Successful candidate will require:
· A minimum of 2 years of retail experience in a client facing role, with capacity in managing a small team
· A strong service orientation – a demonstrated desire to wow our customers!
· A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
· Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
· Service Desk Leaders, POS and Cash Service experience
· Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
What are the perks of the job?
· Opportunities to additionally earn monthly and annual Team bonuses
· Best in industry discounts and special purchase opportunities
· A comprehensive flexible benefits package
· Pension and Group RRSP Programs that grow with you
· A modern, digitally advanced workplace
· A coach committed to supporting the achievement of your personal career goals
· A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
· An employer that values internal growth and promotion and is committed to succession planning for your future
*Compensation: $20.00/hr + bonus
We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.