Posted 4 months ago
Customer Service Lead
@ Co-op
Moosomin, Saskatchewan
Overview
Co-op is hiring a full-time Customer Service Lead to assist the Grocery Manager in keeping front-end customer service exceptional. The role handles customer concerns, coordinates with department managers, runs opening and closing duties, and trains new staff. Co-op offers a comprehensive benefits package and an employer-contributed pension plan.
Responsibilities:
- Assist the Grocery Manager with front-end customer service
- Address customer concerns and coordinate with department managers
- Perform opening and closing duties
- Train new employees and monitor performance standards
Requirements summary:
- Ability to supervise and delegate staff
- Honest, trustworthy and results-oriented
- Builds relationships and collaborates across teams
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-07-10
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Languages | English |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Co-op
| Field | Value |
|---|---|
| Open jobs on Jobsy | 667 |
Who we are:
Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and how you can help bring our brand to life, visit us at www.borderlandcoop.com
What you’ll do:
The Customer Service Lead will assist the Grocery Manager to ensure exceptional customer service on the front-end is maintained and assist customers with related needs. Other responsibilities include addressing customer concerns and coordinating with all department managers in finding a solution. They will be responsible for opening and closing duties and prioritizing loss prevention standards. The Customer Service Lead will be responsible for helping train new employees and ensure all Team Members are meeting performance standards.
Why it matters:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Who you are:
You are looking for a career in Customer Service and:
- You are able to supervise and delegate staff.
- You’re honest and trustworthy, are results-oriented and strive to be the best in what you do.
- You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.
Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.
At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
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