Front Desk Agent (Casual)

Front Desk Agent (Casual)

The Explorer Hotel
Yellowknife, Northwest Territories

Join Northern Canada's Premier Hotel

The Explorer Hotel is seeking enthusiastic, professional, and customer-focused individuals to join our Front Office team as Casual Front Desk Agents.

This position is ideal for someone who enjoys working with people and is committed to providing exceptional guest service in a fast-paced hospitality environment.

Please note: This is a casual position with no guaranteed hours per week. Candidates must have morning availability, with shifts scheduled based on operational requirements, vacation coverage, sick leave coverage, and business needs.

Position Summary

Reporting to the Front Office Manager, the Casual Front Desk Agent serves as one of the first points of contact for hotel guests and is responsible for creating a welcoming and positive guest experience.

The successful candidate will assist guests with check-in and check-out procedures, reservations, guest inquiries, and administrative duties while maintaining the highest levels of customer service and professionalism.

Key Responsibilities

Guest Services

• Welcome guests in a professional and friendly manner.
• Complete guest check-ins and check-outs efficiently and accurately.
• Respond to guest inquiries, requests, and concerns.
• Assist guests with directions, hotel information, and local recommendations.
• Process room reservations, cancellations, and modifications.
• Answer and direct incoming telephone calls.
• Maintain guest confidentiality and privacy.
• Ensure front desk and lobby areas remain organized and professional.

Administrative Duties

• Process payments, credit card transactions, and cash handling procedures.
• Balance and reconcile cash floats as required.
• Maintain accurate guest records and documentation.
• Assist with daily reports and administrative tasks.
• Coordinate guest requests with Housekeeping, Maintenance, and other hotel departments.
• Support Front Office operations as required.

Qualifications

• Previous customer service, hospitality, retail, or front desk experience is considered an asset.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment and handling multiple priorities.
• Basic computer skills and ability to learn hotel management systems.
• Reliable, dependable, and professional.
• Must be available to work morning shifts, including weekends and holidays as required.

What We Offer

• Competitive hourly wage.
• Flexible casual scheduling.
• Training and development opportunities.
• Employee discounts and hotel perks.
• Opportunity to gain valuable hospitality experience.
• A supportive and welcoming team environment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Explorer Hotel is an equal opportunity employer and encourages applications from Indigenous Peoples, Northerners, and individuals legally entitled to work in Canada.