Posted 2 months ago
Receptionist – Patient Experience
@ Pollock Clinics
New Westminster, British Columbia
Overview
Pollock Clinics is hiring a full-time Receptionist focused on patient experience. The role covers greeting patients, managing bookings and intake, handling calls and emails, and supporting clinical flow in a hospitality-style reception area.
Responsibilities:
- Greet patients and guests with warmth and discretion
- Manage bookings, confirmations, reminders and intake
- Respond to calls and emails with empathy and precision
- Coordinate patient flow with the clinical team
- Maintain accurate patient data and tracking
Requirements summary:
- Previous high-touch hospitality, wellness or private healthcare experience
- Exceptional verbal, written and digital communication
- Professional appearance and demeanour
- Calm and graceful in fast-paced situations
- Team player who takes initiative
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-08-27
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pollock Clinics
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 18
- Other recorded names
- Pollock Clinics
| Field | Value |
|---|---|
| Industry | Medical Practices |
| Headquarters | Vancouver, BC |
| Open jobs on Jobsy | 1 |
| View page |
About Pollock Clinics
Pollock Clinics is Canada’s leading men’s health provider, known for our world-class medical services and our commitment to redefining the patient journey. We believe that excellence begins the moment a patient walks through the door, not just in the treatment room.
The Role: Receptionist – Patient Experience
We are looking for a Receptionist who does more than manage the front desk—you will curate a warm, welcoming, and elevated experience for every patient. This role combines traditional receptionist duties with high-level hospitality, ensuring that each individual feels seen, supported, and respected throughout their visit.
What You’ll Do
- Be the face of the clinic—greet every patient and guest with professionalism, warmth, and discretion
- Create a tailored and comfortable experience by offering beverages, noting preferences, and providing reassurance in a calm, polished environment
- Ensure our reception area feels more like a private wellness lounge than a medical office—clean, quiet, and beautifully maintained
- Manage appointment bookings, confirmations, reminders, and intake procedures with accuracy and kindness
- Respond to emails and phone calls with empathy, precision, and urgency
- Collaborate with the clinical team to seamlessly support patient flow and ensure follow-ups and instructions are communicated clearly
- Data entry and patient tracking with accuracy and detail
What We’re Looking For
- A natural host who can put people at ease
- Exceptional communication skills—verbal, written, and digital
- Previous experience in a high-touch hospitality, wellness, or private healthcare environment
- Professional appearance and demeanor, with a focus on discretion, empathy, and service
- Able to handle fast-paced situations with calm and grace
- A team player who takes initiative and loves to go the extra mile
What Makes This Different
At Pollock Clinics, the front desk is not just reception—it’s the front line of care. We are designing a patient experience that is:
- Personalized: remembering names, preferences, and special requests
- Comfortable: offering beverages, maintaining a non-clinical feel, and supporting privacy
- Efficient and professional: matching hospitality with top-tier medical care
- Emotionally intelligent: anticipating needs, offering reassurance, and reading the room
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