Office Manager

Operations Manager – Manulife Wealth Branch

Location: 355 4 Ave SW, Calgary, AB, T2P 0H9

Company: Manulife Wealth

Employment Type: Full-time

Work Arrangement: In person

About the Role

We are seeking a highly organized, proactive Operations Manager to oversee the day-to-day operations of a new Manulife Wealth branch in Calgary. This is a hands-on role that combines front-office responsibilities with office management, administrative coordination, recruitment support, and marketing coordination.

From greeting clients and answering calls to coordinating office workflows, building university relationships, and tracking marketing campaigns, you will help ensure the office operates smoothly and professionally. Reception coverage is an ongoing part of the position, alongside broader operational responsibilities.

Key Responsibilities

Reception & Client Experience

• Manage the reception desk and serve as the first point of contact for clients, visitors, and incoming inquiries.
• Welcome clients and guests, answer and direct telephone calls, and maintain a professional, welcoming reception area.
• Coordinate meeting-room bookings and prepare rooms for client appointments and internal meetings.
• Handle incoming and outgoing mail, couriers, and deliveries.
• Ensure the office is ready for business each day and that front-office needs are addressed promptly.

Branch Operations & Office Management

• Manage office supplies, equipment, vendors, and general facilities needs.
• Keep shared spaces organized, professional, and ready for use.
• Develop and maintain practical office procedures, checklists, and systems to support consistent operations.
• Identify operational issues, coordinate solutions, and escalate concerns when necessary.
• Maintain office standards in line with internal policies and requirements.

Administrative Coordination & Team Support

• Support the onboarding of new advisors and staff, including workspace preparation, systems-access coordination, and scheduling.
• Coordinate internal meetings, calendars, office communications, and team activities.
• Maintain organized filing systems, records, and operational documentation.
• Keep daily workflows moving efficiently across advisors and support teams.
• Coordinate with head office, compliance teams, and other internal contacts as needed.
• Support branch leadership with administrative tasks and operational follow-ups.

Recruitment Support & University Relations

• Develop and maintain relationships with local universities, career centres, and student associations.
• Build the branch’s visibility and reputation among students and recent graduates through campus outreach and engagement.
• Coordinate participation in university career fairs.
• Organize sponsorships of university case competitions and coordinate related activities.
• Conduct preliminary resume screening based on established role requirements.
• Coordinate interviews, candidate communications, and recruitment follow-ups with the hiring team.

Marketing Coordination & Campaign Tracking

• Coordinate marketing campaigns managed by external agencies, keeping timelines, deliverables, and follow-ups organized.
• Review daily campaign results across Meta and Google Ads and flag performance concerns for discussion.
• Track marketing spending against approved budgets.
• Compile and organize campaign results into clear reports for branch leadership.
• Act as the primary liaison with marketing agencies for campaign updates, corrections, creative revisions, and other required changes.
• Coordinate internal reviews and any required approvals before marketing materials or campaign changes are published.

Vendor & Office Liaison

• Act as the primary contact for building management, cleaning services, IT support, and other office vendors.
• Coordinate service appointments, maintenance requests, and equipment support.
• Track outstanding requests and follow through to ensure timely resolution.
• Maintain clear communication with external partners to support reliable office operations.

What We’re Looking For

• Experience in office management, branch coordination, administrative operations, or a similar hands-on support role.
• Willingness to manage the reception desk while taking ownership of broader branch responsibilities.
• Strong organizational and multitasking skills, with close attention to detail and follow-through.
• Professional communication skills and a welcoming, client-focused approach.
• Ability to work independently, prioritize competing demands, and resolve day-to-day issues.
• Confidence coordinating with advisors, colleagues, candidates, university contacts, vendors, and external agencies.
• Comfort tracking budgets, organizing performance data, and preparing clear summaries.
• Sound judgment, discretion, and professionalism when handling confidential information.
• Comfort working in a regulated, professional office environment.
• Experience supporting recruitment, campus outreach, or marketing coordination is an asset.

Key Attributes for Success

• Hands-on ownership: Comfortable handling front-desk responsibilities while keeping broader office priorities moving.
• Proactive approach: Anticipates needs and addresses issues before they disrupt the team.
• Reliability: Follows through consistently and keeps commitments.
• Calm under pressure: Remains organized and professional when priorities shift.
• Accountability: Takes responsibility for tasks from initial request through completion.
• Team-first mindset: Willing to step in wherever needed to support clients, advisors, and colleagues.

Why This Role Matters

This role connects the branch’s front-office experience with the coordination that keeps the business running. You will help ensure clients feel welcome, advisors have the support they need, and operational details receive consistent attention.

Your contribution will extend beyond daily office management to supporting recruitment, strengthening university relationships, and keeping marketing activities organized and accountable, all while maintaining a professional, well-run branch.