Manager, access, care & transitions

Salary

The salary range for this position is CAD $55.25 - $79.42 / hour
Job Summary

The Manager, Access, Care & Transitions is a key leadership role within Fraser Health’s Integrated Long Term Care & Assisted Living team. Reporting into senior leadership, this position oversees a multidisciplinary team responsible for coordinating access, patient flow, and seamless transitions to Long Term Care, Assisted Living, Convalescent Care, and Hospice services.

In this role, you will collaborate with internal leaders and external partners to ensure effective and efficient use of non-acute bed resources, aligning with Fraser Health’s vision, values, and strategic priorities. You will play a critical part in delivering patient- and family-centered care by optimizing systems and processes that support timely, appropriate placements and transitions across the continuum of care.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

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We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Manager, Access, Care & Transitions is a key member of the Integrated Long Term Care & Assisted Living team and provides overall management to the team of health professionals and clerical staff who are responsible for ensuring optimal access/flow and care/transitions to Long Term Care, Assisted Living, Convalescent Care and Hospice facilities across Fraser Heath. Working in partnership with leaders across Fraser Health, and with facility operators, the Manager is responsible and accountable for managing the bed allocation systems for non-acute bed resources that include Long Term Care, Assisted Living, Convalescent Care and Hospice beds in a way that ensures effective and efficient use of resources consistent with Fraser Health and Ministry of Health policy and strategic plans.

Responsibilities

Provides leadership and management to the team of nurses and clerical staff who support the access, care and transitions of clients into Long Term Care, Assisted Living, Hospice and Convalescent Care within Fraser Health.

Designs, develops, implements, and evaluates bed allocation management systems in collaboration with the Director, for non-acute bed resources (Long Term Care, Assisted Living, Convalescent Care, Hospice); ensures efficient and appropriate use of resources.

Works as a member of the Fraser Health Access and Flow Coordination Centre to facilitate optimal access/flow throughout Fraser Health.

Leads and/or participates in discussions regarding complex case discharge planning with Acute Care, Home Health, Long Term Care and Assisted Living operators and families as requested.

Provides expert consultative advice to Fraser Health leadership, external agencies, operators, community and other health care professionals on the interpretation and application of policies and procedures relevant to bed allocation management systems for non-acute bed resources.

Manages and oversees quality clinical care by contracted service providers through day-to-day clinical support provided by the team. Collaborates with internal and external partners to provide a comprehensive and integrated approach to clinical quality and contractual oversight in contracted services.

Works with service providers to support the delivery of safe, appropriate and quality care to residents. Liaises with internal programs such as Community Care Facilities Licensing, Home Health and Acute to discuss and resolve issues and to ensure coordinated and responsive approaches. Identifies and recommends changes to assigned programs that address current and future needs.

Monitors access/flow and care/transition indicators, identifies best practices and opportunities, and takes action to address.

Supports the team in providing coordination activities including complaints management and investigation.

For operational issues, identifies areas of significant risk; coordinates investigation/follow up and develops mitigation strategies.

Establishes and maintains effective working relationships and ongoing communications with departments and partners across Fraser Health (acute, home health, community) that ensure effective and efficient bed utilization and integration of policy and procedures to support seamless care throughout the continuum.

Participates on assigned internal, regional and external committees; chairs and/ or leads discussion as requested; prepares status report with recommendations for update; implements approved recommendations.

Manages assigned staff; hires, directs, supervises and evaluates staff to ensure performance of expectations/duties; promotes, disciplines and terminates staff as required. Schedules and assigns staff, and coordinates staff activity to ensure daily business and operational support activities are conducted in a timely, effective and cost efficient manner.

Develops and manages annual operating and capital budgets, space and equipment needs for assigned portfolio. Analyses variances and implements mitigating strategies that do not impact the service or other systems. Recommends allocation of and manages/monitors funding for minor capital renovations/equipment.

Identifies and promotes the development of research opportunities, collaborates with stakeholders, conducts service needs assessments and program evaluation.

Participates in the development, negotiation and implementation of essential service contingency plans.

Qualifications

Education and Experience

Baccalaureate degree in a health discipline. Seven (7) to ten (10) years experience in a health care setting, including at least three (3) years recent related management experience with Long Term Care, Assisted Living, Hospice, or Convalescent Care, or an equivalent combination of education, training and experience.

Valid Class V B.C. Driver''s License with access to a vehicle for business related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Excellent leadership skills with the ability to bring about change in a proactive manner.
• Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
• Knowledge of bed allocation and resource management.
• Ability to manage contracts and monitor and resolve clinical compliance issues.
• Ability to plan, prioritize and carry out projects.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Ability to effectively manage a large team of staff operating 365 days a year.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Excellent investigative, analytical and problem solving skills
• Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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