Incident & Escalation Lead- Enterprise Customers
Remote in CanadaJobgether
Candidates need experience in enterprise technical support, customer success or incident management within B2B SaaS or enterprise software, and a record of resolving multi-stakeholder escalations. They must communicate clearly with senior leaders, coordinate teams without direct authority, and stay calm under pressure. Familiarity with Zendesk, Salesforce, Slack or PagerDuty and on-call availability are expected.
Zendesk, Salesforce, Slack, PagerDuty
Sr. Manager, Business Resilience — Response Operations
Remote in CanadaJobgether
12+ YOECandidates need 12+ years in crisis, incident or business resilience leadership, ideally in a SaaS or technology environment. They must have Incident Commander experience, people leadership skills, and be willing to join an on-call rotation.
Organisational resilience, Cybersecurity, Incident response, Process improvement, Communication skills, Logistics