CCaaS Solution Architect - Amazon Connect
Toronto, ONAccenture Inc Company
7+ YOECandidates need 7+ years designing CCaaS or cloud contact center solutions, including 3+ years architecting Amazon Connect and migrating legacy platforms. They also need experience with omnichannel service, CRM and backend integrations, APIs and event-driven design, and security and privacy compliance. A high school diploma or GED is required.
Amazon Connect, AWS Lambda, Amazon Lex, Amazon Kinesis, Amazon DynamoDB, Amazon Connect Contact Lens
CCaaS Solution Architect - Amazon Connect
Montréal, QCAccenture Inc Company
7+ YOECandidates need 7+ years designing CCaaS or cloud contact center solutions, including 3+ years architecting Amazon Connect and migrating legacy platforms. Strong omnichannel, integration, security, AI automation experience and fluent English are required; a high school diploma or GED is the minimum education.
Amazon Connect, AWS Lambda, Amazon Lex, Amazon Kinesis, Amazon DynamoDB, Amazon Connect Contact Lens