Customer Success Manager
Toronto, ONCDW Canada Corporation: A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers.
5+ YOECandidates need a relevant degree or comparable experience, 5+ years in a customer-facing technology or services role, and ITIL Foundation certification. They also need strong contract and SLA understanding, the ability to influence without authority, and presentation skills for audiences from engineers to C-level.
Gainsight
Partner Renewal Specialist - Cisco
Toronto, ONCDW Canada Corporation: A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers.
3+ YOECandidates need 3+ years in renewals, contract management, customer success, sales operations or account management, including software or service renewals. Knowledge of Cisco products and licensing, strong negotiation skills, and Salesforce and Excel proficiency are required.
Salesforce, Gainsight, Microsoft Excel, Microsoft Office
Customer Success Manager
Toronto, ONCDW Canada Corporation: A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers.
2+ YOECandidates need a bachelor's degree or equivalent experience, at least two years in technical pre-sales or technical architecting, and experience in customer success or improving satisfaction, adoption and retention. Strong written and verbal communication, presentation skills, analytical ability and Microsoft Office proficiency are essential.
Gainsight, Microsoft Office, Cisco, Smart Account, EAWS