“Genesys Workforce Management” jobs in Canada – Page 4

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• 1mo

  Sr. Director, Engineering Manager- Agent & Supervisor

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  13+ YOE6+ MgmtCandidates need 13+ years of professional experience with 6+ years of diversified leadership, and proven experience leading teams of 5+ engineers in CCaaS or enterprise communications platforms. They also need working knowledge of Five9, Genesys or equivalent platforms, applied AI fluency, and Agile/DevOps and CI/CD experience.

  Five9, Genesys, Verint

• 1mo

  Principal AI Solutions Architect, Customer Success

  Ontario +4

  Full Time

  CG

  Canada - Genesys Cloud Services Corp.

  8+ YOECandidates need 8+ years of enterprise experience in CX, CRM, AI, automation or contact centre platforms, plus hands-on cloud architecture experience (Genesys Cloud, AWS, Azure or GCP). Strong skills in REST APIs, event-driven design, JSON, data pipelines, LLM integration and AI governance are required, along with a bachelor's degree or equivalent practical experience.

  Genesys Cloud, Genesys Cloud AI Studio, AWS, Microsoft Azure, Google Cloud Platform, JSON

  1mo

  Manger, Business Development - Canada and Strategic Accounts

  Toronto, ON

  Full Time

  CG

  Canada - Genesys Cloud Services Corp.

  7+ YOE3+ MgmtCandidates need 7+ years in SaaS or cloud Business Development, Sales Development or Inside Sales, and 3+ years leading BDR or SDR teams with direct reports. Strong enterprise sales knowledge, Salesforce, Salesloft and Tableau skills, and excellent communication are required.

  Salesforce, Salesloft, Tableau

  1mo

  AI and Experience Orchestration Director

  Toronto, ON

  Full Time

  CG

  Canada - Genesys Cloud Services Corp.

  10+ YOECandidates need 10 to 12 years of experience in software, cloud or AI roles, with strong AI and pre-sales expertise and proven AI-powered customer experience and conversational AI work. Experience running AI proofs of concept, building territory strategies and influencing without direct authority is required.

  Customer experience, Forecasting, Sales, Presentation skills, Communication skills, Critical thinking

  1mo

  Engineering Enablement Specialist

  Alberta +2

  Full Time

  CG

  Canada - Genesys Cloud Services Corp.

  8+ YOECandidates need 8+ years in engineering enablement, technical training, learning and development, technical communications or program management. They need proven success leading complex cross-functional programs, strong stakeholder influence and coaching skills, and hands-on experience applying Generative AI to content, knowledge management or workflow automation.

  Confluence, Learning Management Systems, Knowledge management platforms, Documentation tools

  1mo

  Principal AI Solutions Architect, Customer Success

  Toronto, ON +2

  Full Time

  CG

  Canada - Genesys Cloud Services Corp.

  10+ YOECandidates need 10+ years building commercial IVR, routing or conversational AI solutions and 6+ years developing voice or digital bots on platforms such as Dialogflow or Lex. They also need experience with generative and agentic AI, strong software architecture and integration skills, and customer-facing consulting ability.

  Genesys Cloud, Google Dialogflow, Amazon Lex

• 1mo

  Bilingual Call Centre Team Manager

  Vaughan, ON

  $65k–$75k/yrHybridFull Time

  MC

  Miele Canada (VG CA)

  7+ YOECandidates need a degree in business administration, communications or a comparable field, plus 7 to 10+ years in call centre or customer service work, including leadership experience. Fluency in English and French, strong people-leadership skills, data analysis and budget management experience are also required.

  Genesys, SAP, CRM systems

• 1mo

  Senior Five9 CCaaS Administrator

  Markham, ON

  

  Aviva Canada Inc: Leading insurer for home, auto, lifestyle and Business / Assurance automobile, habitation, mode de vie et entreprise

  7+ YOECandidates need a university degree or equivalent experience, 7+ years supporting enterprise contact centre and telephony environments, and extensive Five9 administration experience. Strong telephony and VoIP knowledge (SIP, SBCs, PSTN) and strong communication skills are essential.

  Five9, Verint Workforce Optimization, Microsoft Teams Phone, Session Border Controllers

• 1mo

  Senior Engineer

  Canada

  $131k–$147k/yr

  

  Caylent

  7+ YOECandidates need 7+ years of software engineering experience, including 2+ years building on Amazon Connect or a similar platform at enterprise scale. They also need strong TypeScript, Node.js, Python and React skills, AWS serverless experience, and hands-on work with generative AI tools like Bedrock.

  Amazon Connect, Amazon Bedrock, Amazon Q in Connect, AWS CDK, AWS Lambda, CloudWatch

• 1mo

  Software Engineering Manager (Hands-On)

  Toronto, ON

  RemoteFull Time

  

  TTEC Digital

  8+ YOE3+ MgmtCandidates need 8+ years of software engineering experience, including 3+ years of management while staying hands-on. They must have experience with distributed systems, JavaScript, TypeScript, Node.js, and cloud platforms, and use AI coding tools daily.

  GitHub Copilot, Cursor, Claude Code, Kubernetes, Google Cloud, Node.js

6 companies