Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot: *Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by…
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Affordable, onshore & nearshore, high-touch customized contact center solutions for brands who care deeply about the CX.
Full company description
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:
*Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support)
*Onshore support provided by agents across Canada
*Nearshore support provided by agents in the Dominican Republic
*Founded in 1994
*800+ employees in two centers (both in Canada)
*Privately-owned
*Offering PCI-compliant solutions
*Minimum program size: 20 FTE
*Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
LinkedIn followers
6,557
People associated on LinkedIn
520
Reported office locations
7051 Bayers Road, Suite 400, Halifax, NS B3L 4V2, CA
Business categories
Outsourcing
Telecommunications Services
Telecommunications
Other recorded names
Blue Ocean Contact Centers
Specialties
Inbound Customer Support
Tech Support
Outsourced Customer Service
Issue Resolution
and Order Management
Profile identifies a recruitment agency
No
Reported total investment
0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Industry
Outsourcing and Offshoring Consulting
Size
501-1,000 employees
Headquarters
Halifax, NS
Organization type
Privately Held
Year founded
1994
Specialties
Inbound Customer SupportTech SupportOutsourced Customer ServiceIssue Resolutionand Order Management
Blue Ocean Contact Centers has 2 open jobs in Canada as of November 7, 2026. Top locations: Halifax.
Candidates need customer care experience, with retention experience as a strong asset. They must communicate clearly and persuasively, stay calm under pressure, and have enough tech skill for basic browser and mobile troubleshooting.
Candidates need customer service experience in a fast-paced setting, professional English communication, and comfort working across multiple computer systems. They must stay composed with upset customers, solve problems well, and work well in a team.
Customer service, Communication skills, Problem solving, Active listening