Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets…
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Empowering every brand to deliver concierge customer experiences.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
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Decagon has 5 open jobs in Canada as of November 6, 2026. Top locations: Toronto.
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Decagon
5+ YOECandidates need 5+ years in a technical customer-facing role, strong coding and API skills, and fluency in both English and Spanish. Experience with LLMs, AI agents or enterprise SaaS integrations is a plus.
CRM systems, ticketing systems
Decagon
4+ YOECandidates need 4+ years of customer-facing B2B SaaS experience in a technical role, such as a Technical Account Manager, and experience managing large customers. Strong communication, presentation, and persuasion skills, plus business understanding of GTM sales processes, are required.
Customer insight, Client relationship management, Communication skills, Presentation skills, Teamwork, Sales
Decagon
5+ YOECandidates need 5+ years in a technical customer-facing role, solid coding and API skills, and experience delivering production customer solutions. Experience with LLMs or AI agents and enterprise integrations is a strong plus.
APIs, CRM systems, Ticketing systems, Data pipelines
Decagon
4+ YOEDecagon asks for 4+ years in implementation, onboarding, professional services or technical account management at a software company. Candidates need experience leading complex software or AI deployments, technical fluency with SaaS platforms and APIs, and strong communication with executives and operators.
Zendesk, Salesforce
Decagon
7+ YOECandidates need 7+ years in strategic or enterprise sales with a record of growing revenue at large, complex accounts. Strong communication, negotiation and C-suite business skills are required, and a bachelor's degree or equivalent experience. Experience selling AI or customer support software is a plus.
Sales, Leadership, Communication skills, Negotiation, Customer service
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