1+ YOECandidates need at least one year each of client support, CRM or case management, troubleshooting account and billing issues, real-time case documentation, Microsoft Office, and service metrics or queue management tools. Experience in financial services, payments or fintech is an asset.
Salesforce Service Cloud, Zendesk, Microsoft Excel, Microsoft Outlook, Microsoft Word, CRM system
3+ YOECandidates need 3+ years of strategic account management and client retention, 3+ years of upsell and revenue work, and 3+ years of payments or financial services knowledge including PCI DSS or NACHA. Salesforce, SQL, Excel or Tableau experience is also required.
8+ YOEFiserv Canada Ltd. needs candidates with 8+ years of enterprise account management, sales and contract negotiation, plus knowledge of payments standards like PCI DSS and Visa/Mastercard, and 5+ years using Salesforce. Strong Excel, Power BI or Tableau reporting skills are also required.
3+ YOECandidates need a degree in computer science or software engineering and 3+ years in data engineering or database roles. Experience with database administration, SQL tuning, ETL, AWS services and Python is expected.