Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product…
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The conversational AI platform for ecommerce that drives sales and resolves support inquiries.
Full company description
Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations.
Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
LinkedIn followers
42,607
People associated on LinkedIn
518
Reported office locations
611 Mission St, San Francisco, California 94105, US
Business categories
E-Commerce
Software
Customer Service
Computer
Other recorded names
Gorgias
Specialties
Ecommerce
Customer Support
Online Store
Customer Experience
Help Desk
Live Chat
Order Management
Customer Support Automation
Ecommerce Automation
Shared Inbox
Help Center
Knowledge Base
Email
SMS
Customer Service
SaaS
Social Media
Customer Support
Omnichannel Support
Shopify Store
and Cloud
Profile identifies a recruitment agency
No
Reported total investment
101,501,275
Currency and observation date were not supplied; this is not a current valuation or a funding round.
10+ YOE5+ MgmtGorgias asks for 10+ years in solutions engineering or professional services, 5+ years leading customer-facing technical teams, and proven enterprise pre-sales wins. Candidates need a services P&L background, experience shipping LLM-powered systems, and the ability to write and review Python or JavaScript/TypeScript code.
3+ YOEGorgias needs 3+ years in a technical GTM, RevOps or growth engineering role with production automations. Candidates need hands-on LLM application experience, solid SQL and Python or JavaScript, REST API skills, and fluent English.
Claude Code, Cargo, HubSpot, Customer.io, n8n, Clay
1+ YOEGorgias needs 1 to 2 years in a BDR or customer-facing sales role, ideally in SaaS or eCommerce. Candidates should show a record of meeting quota, strong data skills, and clear written and verbal communication.
Client relationship management, Sales, Customer experience, Upselling, Time management, Prioritization
5+ YOECandidates need 5+ years in customer success, account management or a similar role in a SaaS environment. They should communicate well, enjoy understanding how systems work, and be comfortable balancing strategy with hands-on work; ecommerce or support operations experience is a plus.
5+ YOECandidates need 5+ years in customer success, implementation or consulting, experience managing complex enterprise customers, and strong project management skills. Ecommerce or support operations experience is a strong plus.
2+ YOECandidates need 2 to 3 years in a closing sales role at a SaaS or eCommerce tech company, with a record of hitting quota. They must manage many deals at once and ask good pain-point questions.
Client relationship management, Sales, Customer experience, Upselling, Time management, Prioritization