OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange…
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OBSI is Canada's trusted independent dispute-resolution service for banking services and investment complaints.
Full company description
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.
OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.
OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields.
Current participating firms include:
-Investment Industry Regulatory Organization of Canada (IIROC) member firms
-Mutual Fund Dealers Association of Canada (MFDA) member firms
-Mutual fund companies
-Exempt market dealers
-Portfolio managers
-Scholarship plan dealers
-Forex trading services
-Domestic and foreign-owned banks
-Credit unions
-Federal trust and loan companies and other deposit-taking organizations
LinkedIn followers
10,418
People associated on LinkedIn
121
Reported office locations
Toronto, Ontario, CA
Other recorded names
Ombudsman For Banking Services and Investments
OBSI - Ombudsman for Banking Services and Investments
Specialties
Alternative dispute resolution
Complaint-handling
External Complaint Body
Dispute resolution service
and Ombudsman service
Profile identifies a recruitment agency
No
Industry
Financial Services
Size
51-200 employees
Headquarters
Toronto, Ontario
Organization type
Nonprofit
Year founded
1996
Specialties
Alternative dispute resolutionComplaint-handlingExternal Complaint BodyDispute resolution serviceand Ombudsman service
Ombudsman For Banking Services and Investments has 6 open jobs in Canada as of November 6, 2026. Top locations: Toronto.
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6 jobs·Latest jobs · Ombudsman For Banking Services and Investments·
Ombudsman For Banking Services and Investments: OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their…
Candidates need strong knowledge of the banking and investment industry, its products, and its legal and regulatory environment. They also need strong judgment, analytical, interviewing, writing and time-management skills, and good Word, Excel and Outlook skills. Bilingual French and English is an asset.
Ombudsman For Banking Services and Investments: OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their…
2+ YOECandidates need two or more years of technical support experience with Dynamics CRM, SharePoint Online, Dynamics Business Central and Office 365. Intermediate knowledge of Azure Portal, Dynamics entities and workflows, and strong documentation and communication skills are also needed.
Ombudsman For Banking Services and Investments: OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their…
5+ YOECandidates need 5 to 10 years of IT application and database development experience, strong expertise in Dynamics 365, Power Platform and Azure Functions, and experience with AI-assisted development tools. Strong analytical and communication skills are required.
Microsoft Dynamics 365, SharePoint, Power Apps, Copilot Studio, Azure Functions, Office 365
Ombudsman For Banking Services and Investments: OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their…
Candidates need post-secondary education in Human Resources, Business Administration or a related field, strong judgment and communication skills, and attention to detail. Experience with HRIS platforms and Microsoft Office is needed, with CHRP progress and ADP Workforce Now experience considered assets.
Ombudsman For Banking Services and Investments: OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their…
Candidates need strong knowledge of banking and investment products, regulation and practices, proven negotiation, dispute resolution and investigative experience, and prior management of professional or investigative staff. Excellent communication, financial numeracy and Microsoft Office skills are required, and a law degree is an asset.
Ombudsman For Banking Services and Investments: OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their…
Candidates need strong knowledge of banking and investment products and regulation, extensive negotiation and dispute resolution experience, and prior managerial experience supervising professionals. A legal degree such as an LL.B. or J.D. is strongly preferred, and French bilingualism is a strong asset.