Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful new operational layer to IT—automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. AI Agents take the first action, so IT pros step in only when truly needed. The result? A team free to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT…
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SysAid is on a mission to liberate organizations by putting AI to work for them and their people.
Full company description
Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful new operational layer to IT—automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. AI Agents take the first action, so IT pros step in only when truly needed. The result? A team free to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. ITSM run by AI—and you. 100X more impactful.
LinkedIn followers
48,999
People associated on LinkedIn
260
Reported office locations
80 Atlantic Ave Toronto Ontario M6K 1X9, 5th Floor, Toronto, Ontario M6K 1X9, CA
Sderot Sha'ul HaMelech 37, Tel Aviv-Yafo, Israel 6492806, IL
Av. Ibirapuera 2907, cj. 603, Moema, Sao Paulo, cj. 603, Moema 04029-200, BR
PO BOX 4064, CARLINGFORD , NORTH NSW 2118, AU
80 Wells House Road, London, England NW10 6, GB
303 Wyman St, Suite 300, Waltham, Massachusetts 02451, US
Business categories
Software
IT Management
SaaS
Network Security
Customer Service
Mobile Devices
Other recorded names
SysAid Technologies
SysAid
Specialties
IT Help Desk
Knowledge Base
Asset Management
ITIL Change
Incident
Problem Management
SLA /SLM
IT Benchmark
Patch Management
Remote Control
End-User Portal
Monitoring
Mobile Device Management (MDM)
Live Chat
Password Reset
Mobile Apps
Tasks & Projects
Service Automation
Customer Support
SaaS
Service Management
ITSM
Generative AI
Conversational AI
Chatbot
and Agentic AI
Profile identifies a recruitment agency
No
Reported total investment
30,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Industry
Software Development
Size
51-200 employees
Headquarters
Toronto, Ontario
Organization type
Privately Held
Year founded
2002
Specialties
IT Help DeskKnowledge BaseAsset ManagementITIL ChangeIncidentProblem ManagementSLA /SLMIT BenchmarkPatch ManagementRemote Control
SysAid Technologies has 4 open jobs in Canada as of November 6, 2026. Top locations: Toronto.
5+ YOECandidates need 5+ years in revenue operations, sales operations or strategy at a SaaS company, or proof of what they have shipped. They must have built LLM-based agents or integrations that a team relies on, and be comfortable in Salesforce and SQL.
1+ YOECandidates need 1 to 2 or more years of ITSM or software implementation experience, strong project management skills, and fluency in English and Spanish. Hands-on experience with AI or automation features and prompt writing is required, and an ITIL Foundation certification and a bachelor's degree are preferred.
SysAid, ServiceNow, Jira Service Management, Workato
5+ YOECandidates need 5+ years in B2B technology sales, enablement or learning and development, including at least 3 years as a quota-carrying seller. They need hands-on experience building AI and LLM workflows, a track record of measurable enablement programs, and experience with Salesforce, Gong and content or learning systems.
10+ YOE5+ MgmtCandidates need 10+ years in SaaS customer success, account management or growth, including 5+ years in manager roles. They must have a record of owning retention and expansion targets and an understanding of AI and automation in post-sales. ITSM or enterprise SaaS background is preferred.