Scaled Customer Success Manager
Toronto, ON$90k–$100k/yrHybridFull Time
Float
4+ YOECandidates need 4-5+ years in customer success at a fast-paced SaaS company, with experience running scaled or 1-to-many success programs. They must be data-driven, skilled with CRM and analytics tools, comfortable owning renewals and NRR, and able to build processes in ambiguous situations.
Appcues, CRM, email automation, health scoring tools