Sr. Associate, Digital Agent Developer
Mississauga, ONMCD McKesson Canada Corporation / La Corporation McKesson Canada
2+ YOECandidates need 2+ years of hands-on experience building LLM-based agents or conversational AI, including prompts, tool calling, handoffs and testing. They also need a bachelor's degree or equivalent experience, familiarity with APIs, JSON, CI/CD and version control, and the ability to read logs and transcripts to diagnose agent behaviour.
Sierra Agent OS, Five9, Salesforce Service Cloud, SAP, MuleSoft
Digital Agent Developer
Mississauga, ONMCD McKesson Canada Corporation / La Corporation McKesson Canada
2+ YOECandidates need 2+ years building AI agents or conversational AI, with hands-on work on LLM prompts, tool calling, workflows and handoffs to humans. A bachelor's degree or equivalent experience, comfort reading APIs, JSON and logs, and CI/CD and version control knowledge are also required.
Sierra Agent OS, Five9, Salesforce Service Cloud, SAP, MuleSoft
Sr. Director, Engineering Manager- Agent & Supervisor
Mississauga, ONMCD McKesson Canada Corporation / La Corporation McKesson Canada
13+ YOE6+ MgmtCandidates need 13+ years of professional experience with 6+ years of diversified leadership, and proven experience leading teams of 5+ engineers in CCaaS or enterprise communications platforms. They also need working knowledge of Five9, Genesys or equivalent platforms, applied AI fluency, and Agile/DevOps and CI/CD experience.
Five9, Genesys, Verint
Lead Workforce Intelligence Researcher - Employee Listening, Culture & Engagement
Mississauga, ONMCD McKesson Canada Corporation / La Corporation McKesson Canada
8+ YOECandidates need a bachelor's degree in a related field such as industrial-organizational psychology, HR, statistics or analytics. They need 8 or more years of employee research or engagement experience, strong survey and analysis skills, and the ability to advise senior leaders.
Research, Leadership, Interview focus groups, Keep up with trends, Research new ideas, Statistics