Principal AI Solutions Architect, Customer Success
Toronto, ON +2Full Time
CG
Canada - Genesys Cloud Services Corp.
10+ YOECandidates need 10+ years building commercial IVR, routing or conversational AI solutions and 6+ years developing voice or digital bots on platforms such as Dialogflow or Lex. They also need experience with generative and agentic AI, strong software architecture and integration skills, and customer-facing consulting ability.
Genesys Cloud, Google Dialogflow, Amazon Lex