“CCaaS platforms” jobs in Canada – Page 2

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• 10d

  Senior Director, Customer Success

  Ontario

  RemoteFull Time

  US

  United States - Genesys Cloud Services, Inc.

  5+ YOE5+ MgmtGenesys needs candidates with 5+ years leading SaaS Customer Success teams of 10 or more managers and 8+ years managing executive relationships. They also need proven leadership of a $100 million+ ARR portfolio, a bachelor's or advanced degree in a technology or business field, and strong executive communication skills.

  Gainsight, Salesforce, Microsoft PowerPoint, Microsoft Excel, Microsoft Word

  14d

  Senior Services Engagement Director

  Ontario

  Full Time

  US

  United States - Genesys Cloud Services, Inc.

  5+ YOECandidates need 5 to 7+ years in SaaS, cloud or enterprise technology sales, with proven success selling complex services projects. Strong executive relationships in Canadian telecom and financial services, plus experience with cloud migration and contact center (CCaaS) platforms, are required.

  Genesys Cloud

• 12d

  Senior QA Automation

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  12d

  Senior QA Automation

  Alberta

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  13d

  Senior Google CCAIP Engineer

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  13d

  Senior Google CCAIP Engineer

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  13d

  Senior Google CCAIP Engineer

  Calgary, AB

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  13d

  Senior Google CCAIP Engineer

  Edmonton, AB

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  17d

  Senior Google CCAIP Engineer

  Remote in Canada

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  18d

  Senior QA Automation

  Remote in Canada

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  18d

  Senior QA Automation

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

• 14d

  Senior Business Analyst, Contact Centers / Analyste d’affaires senior, centres de contact

  Montréal, QC

  CI

  CallTower Inc

  10+ YOEConnaissance approfondie de Five9, Genesys Cloud, Webex ou PureConnect; Au moins 10 ans en centre de contact et 5 ans en analyse d'affaires; Maîtrise du français et de l'anglais, à l'oral et à l'écrit

  Visio, draw.io, Five9, Genesys Cloud, Webex Contact Center, Genesys PureConnect

• 14d

  AWS Solution Architect

  Alberta

  Remote

  

  NeuraFlash, Part of Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build…

  Candidates need hands-on experience with contact center platforms, AWS cloud architecture, API integrations and scripting. Strong communication with executives and customers, plus AWS and Salesforce certifications, are expected.

  Amazon Connect, AWS Lambda, Amazon Lex, CloudFormation, Salesforce Service Cloud, Jenkins

  14d

  AWS Technical Architect

  Alberta

  Remote

  

  NeuraFlash, Part of Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build…

  Candidates need customer-facing contact center experience, strong AWS cloud architecture knowledge, and API and coding skills in Python, Java, C#, .NET or Node.js. Strong communication skills for executive audiences and AWS or Salesforce certifications are preferred.

  Amazon Connect, AWS Lambda, AWS Lex, CloudFormation, Terraform, Jenkins

• 14d

  Genesys CX Tech Lead

  Toronto, ON

  $80/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need experience leading CCaaS and contact centre solutions, especially Genesys Cloud CX, and overseeing technical architecture and integrations. They also need Agile or Scrum delivery experience, cloud security and compliance knowledge, and strong communication and stakeholder management skills.

  Genesys Cloud CX

• 14d

  Associate, Restructuring & Turnaround

  Toronto, ON

  G

  GlassRatner

  2+ YOECandidates need a bachelor's degree in accounting, finance, business or economics and about 2 to 5 years of restructuring, insolvency, audit or financial advisory experience. Strong financial modelling, CCAA or BIA exposure and advanced Excel, PowerPoint and Word skills are required, and a CPA or CIRP is an asset.

  Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Capital IQ, Bloomberg

  14d

  Associate, Restructuring & Turnaround

  Calgary, AB

  G

  GlassRatner

  2+ YOEGlassRatner needs candidates with a bachelor's degree, about 2-5 years of experience in restructuring, insolvency, corporate finance, audit or advisory, and experience with CCAA or BIA proceedings. Strong Excel, PowerPoint and Word skills and financial modelling ability are required.

  Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Capital IQ, Bloomberg

• 18d

  Product owner, contact center pod

  Toronto, ON

  NM

  National Money Mart Company

  5+ YOECandidates need 5+ years in product ownership, product management or business analysis, with Agile delivery experience. They should know contact center operations and technologies such as CCaaS, CRM integrations and omnichannel servicing. Banking or other regulated-industry experience is preferred.

  CCaaS platforms, CRM systems, AWS

• 18d

  Product Owner, Contact Center Pod

  Toronto, ON

  

  Momentum Financial Services Group

  5+ YOECandidates need 5+ years in product ownership, product management or business analysis, with Agile delivery experience. Knowledge of contact center operations and CCaaS, CRM and omnichannel platforms is needed, and regulated-industry experience is preferred.

  CCaaS platform, CRM, AWS

• 25d

  Sr. Integration Developer

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ YOECandidates need 7+ years in contact center engineering or telephony and 5+ years supporting Five9 or a similar platform. They also need experience with APIs and middleware such as MuleSoft, production troubleshooting, and a bachelor's degree or equivalent experience.

  Five9, Sierra Agent OS, Salesforce, SAP, MuleSoft, Okta

  25d

  Digital Agent Developer

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  2+ YOECandidates need 2+ years building LLM-based agents or conversational AI, hands-on prompt engineering, tool calling and handoff design, and skill with APIs, JSON, logs and CI/CD. A bachelor's degree in a technical field or equivalent experience is required.

  Sierra Agent OS, Five9, Salesforce Service Cloud, SAP, MuleSoft

  25d

  Sr. Platform Reliability/L3 Support

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ YOECandidates need 7+ years in infrastructure, production support or site reliability work, and experience with Level 3 troubleshooting and incident and root-cause analysis. They also need cloud and enterprise infrastructure skills, API integration troubleshooting, automation tools such as Terraform or Ansible, and a bachelor's degree or equivalent.

  Sierra Agent OS, Five9, Okta, Active Directory, SailPoint, ServiceNow

  25d

  Sr. Integration Developer

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ YOECandidates need 7+ years in contact center engineering or telephony and 5+ years supporting Five9 or a similar platform. They also need experience with APIs and middleware such as MuleSoft, production troubleshooting, and a bachelor's degree or equivalent experience.

  Five9, Sierra Agent OS, Salesforce, SAP, MuleSoft, Okta

  25d

  Sr. Associate, Digital Agent Developer

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  2+ YOECandidates need 2+ years building AI agents or conversational AI, plus a bachelor's degree or equivalent experience. Hands-on work with prompts, tool calling, handoffs, testing and data analysis is required, and Sierra experience is a plus.

  Sierra Agent OS, Five9, Salesforce Service Cloud, SAP, MuleSoft

9 companies