“Genesys Workforce Management” jobs in Canada – Page 2

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• 8d

  Senior Routing Engine Developer (CX Platform)

  Brampton, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  8d

  Senior Routing Engine Developer (CX Platform)

  Vancouver, BC

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  8d

  Senior Routing Engine Developer (CX Platform)

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  8d

  Senior Routing Engine Developer (CX Platform)

  Montréal, QC

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  16d

  Senior Data Architect

  Ontario

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  17d

  Senior Data Architect

  Ontario

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  17d

  Senior Data Architect

  Toronto, ON

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  20d

  Senior Data Architect

  Toronto, ON

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years in enterprise data warehousing and lakehouse work, with 5+ years of hands-on Databricks and Delta Lake experience. They need expert T-SQL and Spark SQL skills, Kimball dimensional modelling, Snowflake integration, and Python/PySpark with orchestration tools.

  Databricks, Delta Lake, Snowflake, Genesys A3S, Verint WFM, SQL Server

• 8d

  Quality Assurance and Continuous Improvement Coordinator

  Montréal, QC

  $25/hrContract

  

  Randstad Canada

  Candidates need a background in QA, customer operations, contact-centre support or process improvement. Fluent English and French, a track record of removing manual work, and strong spreadsheet and data analysis skills are required.

  Genesys Cloud, Salesforce, Power BI, Power Automate

  12d

  Genesys Build Coordinator

  Vancouver, BC

  $42.70–$45.99/hrContract

  

  Randstad Canada

  Candidates need proven experience leading contact center technical delivery and hands-on Genesys Cloud work, including Genesys Bots and Virtual Agents. They also need experience leading distributed teams, REST API and integration knowledge, and Agile and release coordination skills.

  Genesys Cloud, Genesys Bots, Genesys Virtual Agents, Microsoft Fabric

  20d

  Genesys Application Support Specialist

  Vancouver, BC

  $42.70–$45.99/hrContract

  

  Randstad Canada

  5+ YOECandidates need 5+ years of contact center application support, deep Genesys Cloud expertise, and working knowledge of Verint or NICE. They also need formal ITIL incident, problem, change and release experience and strong communication skills.

  Genesys Cloud, Verint, NICE

• 9d

  Specialist, Workforce Planning and Analytics

  Montréal, QC

  VA

  Vacances Air Canada / Air Canada Vacations

  Candidates need post-secondary education in business, operations, HR or analytics, or equivalent experience. They need progressive Workforce Management or Call Centre experience, Genesys Cloud proficiency, team leadership experience, and advanced Excel skills.

  Genesys Cloud, Excel, Dashboards, Business intelligence tools

  9d

  Specialist, Workforce Planning and Analytics

  Montréal, QC

  VA

  Vacances Air Canada / Air Canada Vacations

  Candidates need post-secondary education in business, operations, HR or analytics, or equivalent experience. They need progressive Workforce Management or Call Centre experience, Genesys Cloud proficiency, team leadership experience, and advanced Excel skills.

  Genesys Cloud, Excel, Dashboards, Business intelligence tools

• 14d

  Manager, Customer Care Team - EN 936

  Ottawa, ON +2

  $112k–$149k/yrFull Time

  

  Export Development Canada | Exportation et développement Canada

  7+ YOECandidates need an undergraduate degree or equivalent experience, at least seven years in a contact centre or financial-services operation, and proven contact centre transformation leadership. Bilingual fluency in English and French is required, and Canadian citizenship or permanent residence is preferred.

  Genesys, ServiceNow, Salesforce

  14d

  Manager, Customer Care Team - EN 936

  Ottawa, ON

  $112k–$149k/yrHybridFull Time

  

  Export Development Canada | Exportation et développement Canada

  7+ YOECandidates need an undergraduate degree or equivalent experience, at least seven years in a contact centre or financial-services operation, and proven contact centre transformation leadership. Bilingual fluency in English and French is required, and Canadian citizenship or permanent residence is preferred.

  Genesys, ServiceNow, Salesforce

  14d

  Manager, Customer Care Team - EN 936

  Toronto, ON

  $112k–$149k/yrHybridFull Time

  

  Export Development Canada | Exportation et développement Canada

  7+ YOECandidates need an undergraduate degree or equivalent experience, at least seven years in a contact centre or financial-services operation, and proven contact centre transformation leadership. Bilingual fluency in English and French is required, and Canadian citizenship or permanent residence is preferred.

  Genesys, ServiceNow, Salesforce

  14d

  Manager, Customer Care Team - EN 936

  Montréal, QC

  $112k–$149k/yrHybridFull Time

  

  Export Development Canada | Exportation et développement Canada

  7+ YOECandidates need an undergraduate degree or equivalent experience, at least seven years in a contact centre or financial-services operation, and proven contact centre transformation leadership. Bilingual fluency in English and French is required, and Canadian citizenship or permanent residence is preferred.

  Genesys, ServiceNow, Salesforce

• 15d

  Developer

  North Vancouver, BC

  Full Time

  IC

  Insurance Corporation of British Columbia

  3+ YOECandidates need three or more years supporting contact centre technologies and three or more years of hands-on Genesys Cloud work. They should know REST APIs, scripting and cloud services such as AWS and Azure DevOps.

  Genesys Cloud CX, Architect, Azure DevOps, Git, AWS Lambda, AWS Lex

• 16d

  Senior Manager, Data Science & Service Intelligence

  Toronto, ON

  

  Questrade Financial Group: Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the…

  5+ YOE2+ MgmtCandidates need a quantitative or technical degree, 5+ years in analytics or data science with 2+ years leading analysts, advanced SQL on cloud warehouses such as BigQuery, and Python or R. They also need data pipeline and Power BI experience and a record of putting models into business use.

  Google BigQuery, Power BI, Genesys Cloud, Salesforce, Python, SQL

• 16d

  Senior Services Engagement Director

  Ontario

  Full Time

  US

  United States - Genesys Cloud Services, Inc.

  5+ YOECandidates need 5 to 7+ years in SaaS, cloud or enterprise technology sales, with proven success selling complex services projects. Strong executive relationships in Canadian telecom and financial services, plus experience with cloud migration and contact center (CCaaS) platforms, are required.

  Genesys Cloud

• 16d

  Senior Business Analyst, Contact Centers / Analyste d’affaires senior, centres de contact

  Montréal, QC

  CI

  CallTower Inc

  10+ YOEConnaissance approfondie de Five9, Genesys Cloud, Webex ou PureConnect; Au moins 10 ans en centre de contact et 5 ans en analyse d'affaires; Maîtrise du français et de l'anglais, à l'oral et à l'écrit

  Visio, draw.io, Five9, Genesys Cloud, Webex Contact Center, Genesys PureConnect

• 16d

  AWS Solution Architect

  Alberta

  Remote

  

  NeuraFlash, Part of Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build…

  Candidates need hands-on experience with contact center platforms, AWS cloud architecture, API integrations and scripting. Strong communication with executives and customers, plus AWS and Salesforce certifications, are expected.

  Amazon Connect, AWS Lambda, Amazon Lex, CloudFormation, Salesforce Service Cloud, Jenkins

  16d

  AWS Technical Architect

  Alberta

  Remote

  

  NeuraFlash, Part of Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build…

  Candidates need customer-facing contact center experience, strong AWS cloud architecture knowledge, and API and coding skills in Python, Java, C#, .NET or Node.js. Strong communication skills for executive audiences and AWS or Salesforce certifications are preferred.

  Amazon Connect, AWS Lambda, AWS Lex, CloudFormation, Terraform, Jenkins

• 16d

  CCaaS Solution Designer

  Toronto, ON

  $82/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need senior experience in solution design or architecture on contact centre platforms such as Genesys Cloud, Genesys Engage, Verint or Amazon Connect. Strong backend integration skills, large-scale financial or insurance contact centre experience and excellent stakeholder communication are required.

  Genesys Cloud, Genesys Engage, Verint, Amazon Connect, Google CCIA

10 companies