Director of Retention & Lifecycle
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on experience with Klaviyo and Loop (or similar), cohort and lifetime value analysis, and leading teams and agencies is required.
Klaviyo, Loop, Shopify, Chewy, Amazon
Head of Lifecycle & Customer Experience
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on experience with Klaviyo and Loop, team leadership, and fluent English are required.
Klaviyo, Loop, Shopify, Amazon, Chewy
Head of Retention & CX, DTC Ecommerce
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They must be hands-on with Klaviyo and Loop or similar tools, have led a retention and customer experience team, and have managed agencies. Fluent English is required.
Klaviyo, Loop, Shopify, Amazon, Chewy