Operating Model and Service Transition Lead, Contact Centre
Toronto, ONHybridFull Time
M
Miratech
10+ YOECandidates need 10+ years in technology operations or service transition, including 5+ years on an enterprise cloud contact centre platform and 2+ years on Genesys Cloud. They also need prior go-live experience, regulated-environment knowledge, ITIL and ServiceNow skills, and advanced Excel modelling.
Genesys Cloud, ServiceNow, Verint, Excel