Contact Center Client Services Manager
Sydney, NSMCI Careers
3+ YOECandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
Contact Center Manager
Sydney, NSMCI Careers
3+ YOE3+ MgmtCandidates need 3+ years in a contact center leadership role, ideally in BPO, and proven experience leading large teams. Strong knowledge of contact center metrics and tools, plus excellent leadership and communication skills, are required. A Bachelor's degree is preferred and international client experience is an asset.
Contact center tools
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ YOE2+ MgmtCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ YOECandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Accountant
Sydney, NSMCI Careers
3+ YOECandidates need a bachelor's degree in accounting, finance or a related field, plus CPA or equivalent certification and 3+ years of accounting experience, preferably in BPO or service industries. They should know accounting software, IFRS or GAAP, and bring strong attention to detail.
QuickBooks, Sage, Xero
Experienced Call Center Quality Assurance Supervisor
Sydney, NSMCI Careers
3+ YOE1+ MgmtCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ YOECandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Contact Center Quality Assurance Manager
Sydney, NSMCI Careers
3+ YOE3+ MgmtCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.
QA software, CRM systems, Reporting tools
Bilingual Portuguese Call Center Representative
Nova ScotiaMCI Careers
Candidates need full fluency in English and Portuguese, a high school diploma or GED, and strong listening, interpersonal and attention-to-detail skills. Prior bilingual customer service experience is preferred, and candidates must be 18 or older.
Telephone headset, Computer, Phone, Copier, Printer
Bilingual Spanish Call Center Representative
Nova ScotiaMCI Careers
Candidates need mandatory fluency in English and Spanish, a high school diploma or GED, and the ability to be 18 or older. Strong listening, interpersonal, attention-to-detail and organizational skills are needed, with flexible shifts including weekends and holidays.
Computer, Telephone headset, Phone, Copier, Printer
Talent Acquisition Specialist
Sydney, NSMCI Careers
Candidates need strong attention to detail, excellent verbal and written communication, and advanced Microsoft Office skills. Call centre and prior HR or recruitment experience are preferred but not necessary, and the employer will train the right fit.
Microsoft Office Suite, HR systems
Sales Supervisor I
Sydney, NSMCI Careers
3+ YOE1+ MgmtMCI Careers needs candidates with call centre or supervisory experience, strong leadership and communication skills, and proficiency in Microsoft Office and KPI/SLA management. An associate's degree or equivalent experience is expected.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, call center tools
AI Operations Analyst
CanadaMCI Careers
3+ YOEMCI Careers needs candidates with a bachelor's degree in business, operations, information systems, analytics or technology, plus at least 3 years of operations or business analysis experience. Strong analytical, reporting, documentation and stakeholder communication skills are required.
Reporting tools, Productivity tools, Business intelligence tools
AI Business Analyst
CanadaMCI Careers
3+ YOECandidates need a bachelor's degree in business, information systems, computer science or a related field, plus at least 3 years of business analysis or process improvement experience. Strong analytical, communication, and stakeholder facilitation skills are required.
Customer experience, Business analysis, Requirements gathering, Business processes, Stakeholder management, Collaboration
AI Governance Analyst
CanadaMCI Careers
3+ YOECandidates need a bachelor's degree in a related field and at least 3 years of experience in governance, risk, compliance, audit, or information security. They should understand AI and generative AI, know governance and compliance frameworks, and write clear policies and reports.
Customer experience, Documentation, Hazard assessment, Regulatory compliance, Reporting, Leadership
AI Data Annotation Lead
CanadaMCI Careers
4+ YOE2+ MgmtCandidates need a bachelor's degree in a related field, at least 4 years in data annotation, content operations or quality assurance, and at least 2 years of leadership experience. Strong organization, analysis, communication and stakeholder management skills are also required.
Reporting tools, Productivity tools, Annotation platforms
AI Content Reviewer
CanadaMCI Careers
2+ YOECandidates need at least 2 years in content review, quality assurance, moderation or compliance, a degree or diploma in a related field, strong written communication, and attention to detail. Proficiency in Microsoft Office or Google Workspace is also required.
Microsoft Office, Google Workspace
AI Security Analyst
CanadaMCI Careers
3+ YOECandidates need a bachelor's degree in a related field and 3+ years of cybersecurity, information security or risk management experience. Strong knowledge of AI and machine learning concepts, security frameworks, cloud security and incident response is needed, along with strong communication skills.
Customer experience, Security threats, Regulatory compliance, Risk management, Machine learning, Incident response
Senior AI Prompt Engineer
CanadaMCI Careers
5+ YOECandidates need a bachelor's degree in a related field and at least 5 years of experience in AI, software or a related area, including 2 years with generative AI. They must have hands-on experience designing and testing prompts for large language models.
OpenAI, Anthropic, Gemini, Claude
Principal Prompt Engineer
CanadaMCI Careers
7+ YOECandidates need a bachelor's degree in a related field, at least 7 years of professional experience and at least 5 years working with generative AI and large language models. They also need deep prompt engineering expertise, enterprise AI design experience, leadership and mentoring experience, and strong communication and stakeholder skills.
OpenAI, Anthropic, Gemini, Claude
AI Trainer
CanadaMCI Careers
2+ YOECandidates need a bachelor's degree in a related field and at least 2 years of experience in AI training, content evaluation, data annotation, QA or research. Strong attention to detail, written communication and Microsoft Office or Google Workspace skills are required.
Microsoft Office, Google Workspace, LLMs, annotation platforms, AI evaluation platforms
AI Chatbot Tester
CanadaMCI Careers
Candidates need a diploma or degree in IT, QA, communications or business, plus experience in software testing, QA or customer experience. Strong attention to detail, clear written communication and a basic understanding of AI and chatbots are required.
Productivity and reporting tools
Senior AI Systems Administrator
CanadaMCI Careers
5+ YOEMCI needs candidates with at least 5 years of systems administration experience, including support for AI, machine learning, or high-performance computing environments. Candidates should know cloud platforms, Linux and Windows servers, networking, and containerization.
Kubernetes, Docker, Terraform, AWS, Azure, GCP
AI Data Annotator
CanadaMCI Careers
Candidates need a diploma or degree in IT, data science, linguistics, business or a related field, plus data entry, annotation or quality assurance experience. Strong attention to detail, written communication, Microsoft Office or Google Workspace skills and a basic understanding of AI and machine learning are expected.
Microsoft Office, Google Workspace