“escalation tools” jobs in Canada

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• 13m

  Customer Service Representative (Cantonese & Mandarin)

  Toronto, ON

  

  Bank of Montreal

  Bank of Montreal needs candidates with strong interpersonal and communication skills, fluency in Cantonese and Mandarin, and comfort with digital tools and social media. No prior experience is required, though a post-secondary degree or certification is an asset.

  POS, online banking tools, tablets

  13m

  Customer Service Representative

  Toronto, ON

  

  Bank of Montreal

  Candidates need no prior experience, though a post-secondary degree or certification is an asset. They should be comfortable with digital tools, able to help others use them, and skilled at listening, building rapport and communicating clearly.

  POS, Online banking tools, Tablets

  13m

  National Director, Wills and POA

  Toronto, ON

  

  Bank of Montreal

  9+ YOECandidates need 9+ years of relevant experience and an LLB-JD, with an LLM or TEP as an asset. They need deep expertise in estate planning, trust administration and fiduciary services, and a proven record of leading enterprise programs and influencing senior leaders.

  Leadership, Provide technical expertise, Quality assurance procedures, Quality control, Process improvement, Coaching

  13m

  Mortgage Specialist

  Boucherville, QC

  

  Bank of Montreal

  3+ YOECandidates need typically 3 to 5 years of relevant experience and a post-secondary degree or equivalent. They need an in-depth understanding of the mortgage lending process and regulations, plus strong sales, negotiation, customer service and communication skills.

  Sales, Customer service, Documentation, Regulatory compliance, Negotiation, Teamwork

  13m

  Model Risk Specialist - Fraud Model Validation

  Toronto, ON

  

  Bank of Montreal

  1+ YOECandidates need 1 to 3 years of relevant experience and a master's degree in a quantitative field such as statistics, mathematics, data science or economics. They also need knowledge of model risk management, strong communication skills, and the ability to work independently.

  Risk management, Decision making, Fraud detection, Anti-money laundering, Reporting, Documentation

  13m

  Mortgage Specialist

  Montréal, QC

  

  Bank of Montreal

  3+ YOEBank of Montreal needs 3 to 5 years of relevant experience and a post-secondary degree or equivalent, with in-depth knowledge of the mortgage lending process, strong sales, negotiation and customer service skills, and an understanding of mortgage regulation.

  BMO internal banking systems

  13m

  Mortgage Specialist

  Montréal, QC

  

  Bank of Montreal

  3+ YOEBank of Montreal needs candidates with in-depth knowledge of the mortgage lending process and regulatory requirements, plus strong sales, negotiation and customer service skills. Candidates should have analytical, collaboration and communication skills and a post-secondary degree or equivalent experience.

  13m

  Digital Product Manager

  Toronto, ON

  

  Bank of Montreal

  3+ YOECandidates need 3+ years in digital product management or ownership on customer-facing web or mobile products, hands-on Agile delivery with Jira and Confluence, and experience in regulated financial services, ideally investments or wealth. A post-secondary degree or equivalent experience and practical AI fluency are required.

  Jira, Confluence

  13m

  Business Development Manager

  Vancouver, BC

  

  Bank of Montreal

  4+ YOEBank of Montreal needs candidates with in-depth knowledge of mortgage products and B2B networks, a proven record in business development, and strong communication, analytical and influence skills. A post-secondary degree or equivalent experience of about four to six years is expected.

  13m

  Personal Banking Associate

  Montréal, QC

  

  Bank of Montreal

  1+ YOEBank of Montreal needs candidates with about 1 to 2 years of experience, ideally in consultative customer service or sales. Canadian candidates need investment product registration completed or in progress, plus good communication, teamwork and problem-solving skills.

  Tablets, Online banking tools, Social media

  13m

  Analyst, Sponsor Finance

  Toronto, ON

  

  Bank of Montreal

  Bank of Montreal requires a bachelor's degree, with business, finance, or accounting preferred, and 1 to 4 years of preferred experience in credit or financial operations. Candidates need strong analytical, financial modelling, Microsoft Office, and data analysis skills.

  Microsoft Office, Data analysis tools

  13m

  Mortgage Specialist

  Brossard, QC

  

  Bank of Montreal

  3+ YOECandidates need 3 to 5 years of relevant experience and a post-secondary degree or equivalent, with in-depth knowledge of the mortgage lending process. Strong sales, negotiation, interpersonal and customer service skills are required.

  13m

  Mortgage Specialist

  Granby, QC

  

  Bank of Montreal

  3+ YOEBank of Montreal needs candidates with in-depth knowledge of the mortgage lending process and regulations, strong sales, negotiation and customer service skills, and a post-secondary degree or equivalent experience.

  13m

  Senior Analyst, Investment Platforms

  Toronto, ON

  

  Bank of Montreal

  Candidates need prior trading desk support experience, hands-on use of Charles River IMS and Bloomberg systems, and in-depth knowledge of business analysis, risk, regulatory and compliance requirements. Strong communication, analytical and data-driven decision-making skills are also required.

  Charles River IMS, Bloomberg Terminal, Bloomberg PORT, OMS, EMS, TCA

  13m

  Personal Banking Associate

  Toronto, ON

  

  Bank of Montreal

  1+ YOEBank of Montreal needs candidates with 1 to 2 years of relevant experience or equivalent education, some consultative sales or customer service background, and a planned or completed investment product registration in Canada. Strong interpersonal, organizational and problem-solving skills and comfort with online tools are required.

  Tablets, Online banking tools

  13m

  Estate Insurance Associate

  Vaughan, ON +1

  

  Bank of Montreal

  3+ YOEBank of Montreal needs candidates with 3 to 5 years of related experience, a post-secondary degree and a Life Insurance Licence. Strong knowledge of life insurance, investment, trust and estate products and good communication, organization and analytical skills are required.

  13m

  Personal Banking Associate

  Waterloo, ON

  

  Bank of Montreal

  1+ YOEBank of Montreal needs candidates with about 1 to 2 years of relevant experience, or a related certification, and some consultative sales or customer service experience. Candidates should be comfortable with online and mobile tools and have strong interpersonal and communication skills. Investment product registration is required in Canada, completed or in progress within 12 months.

  Tablet, Smart phone, Online banking tools

  13m

  Private Banking Officer, Private Wealth

  Québec, QC

  

  Bank of Montreal

  2+ YOEBank of Montreal needs candidates with about 2 to 3 years of relevant experience, and a post-secondary degree in a related field is desirable. Candidates should know personal and commercial credit products, the lending process, and loan documentation, with good communication, organization and analytical skills.

  14m

  Personal Banking Associate

  Markham, ON

  

  Bank of Montreal

  1+ YOECandidates need one to two years of relevant experience or equivalent education, with some consultative sales or customer service background. Strong communication, teamwork, organization and problem-solving skills are required, and a Canadian investment product registration must be completed or in progress within 12 months.

  Online banking tools, Tablets, Social media

  14m

  Personal Banking Associate

  Toronto, ON

  

  Bank of Montreal

  1+ YOEBank of Montreal needs candidates with about 1 to 2 years of customer service or sales experience, and a drive to deliver a personal service. Candidates in Canada need an investment sales registration completed or in progress, plus good communication, organization and problem-solving skills.

  Tablets, Online banking tools

  14m

  Personal Banker

  Toronto, ON

  

  Bank of Montreal

  2+ YOEBank of Montreal needs candidates with about 2 to 3 years of relevant experience, ideally with a post-secondary degree. Candidates need working knowledge of personal banking, retail investment and lending products, must be registered to sell investment products where required, and should have strong customer service and sales skills.

  Online banking tools, Social media, Tablets

  14m

  Senior Manager, Money Movement

  Toronto, ON

  

  Bank of Montreal

  Bank of Montreal needs candidates with product management or payments experience in financial services, digital banking, technology or consulting. A university degree is required, with an MBA considered an asset, plus strong analytical skills and experience influencing stakeholders without authority.

  14m

  Senior Director, Business Enablement, Trust Co.

  Toronto, ON

  

  Bank of Montreal

  9+ YOEBank of Montreal needs 9+ years of relevant experience, thorough knowledge of banking and trust and estate products, and proven delivery of strategic initiatives. Expert communication, analytical, influence and data-driven decision-making skills are required, with TEP, CFA, MBA, CA or LLB as an asset.

  Organisational resilience, Leadership, Monitor customer service, Client relationship management, Regulatory compliance, Administrative support

  14m

  Mortgage Specialist Associate

  Ottawa, ON

  

  Bank of Montreal

  1+ YOEBank of Montreal needs candidates with about 1 to 2 years of related experience or equivalent education, working knowledge of personal lending and mortgage products, and good relationship management, communication, organization and problem-solving skills. Fluency in English and French is required.

  internal banking systems

1 companies