With a full suite of professional services and managed services, Util-Assist is shaping the utility of the future. Founded in 2005, Util-Assist was established during a pivotal time when a local government moved to mandate smart meters in every home. From day one, our mission has been to support and protect utility interests as they navigate complex technology transitions. Our deep expertise in advanced metering infrastructure (AMI) has positioned us as a trusted advisor to…
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With a full suite of professional services and managed services, Util-Assist is shaping the utility of the future.
Founded in 2005, Util-Assist was established during a pivotal time when a local government moved to mandate smart meters in every home. From day one, our mission has been to support and protect utility interests as they navigate complex technology transitions. Our deep expertise in advanced metering infrastructure (AMI) has positioned us as a trusted advisor to electric, water, and gas utilities across North America. Operating in the middle ground between vendors and utilities, we provide end-to-end professional services—from strategy and procurement to deployment and optimization–helping utilities manage large-scale projects with confidence.
We have continually evolved our offerings to stay ahead of your changing needs. In 2007, we launched a managed service for utility billing and call center support, now known as CustomerAssist. Two years later, we introduced “Sync Operator Services” (now SyncAssist) to address AMI exception management and data synchronization. In 2014, on the heels of a devastating ice storm, we established PowerAssist to support utilities with better outage communications. And in 2020, in response to growing security threats, we introduced SecureAssist to help safeguard utility critical infrastructure.
Util-Assist is a wholly owned subsidiary of Alectra Energy Services, a branch of the Alectra Inc. family of companies providing non-regulated energy services. Alectra Utilities is the second largest municipally owned electric utility by customer base in North America.
For the last several years, Util-Assist has earned national distinction as a Great Place to Work and has received multiple Best Workplaces awards.
For more information, visit www.util-assist.com.
LinkedIn followers
3,227
People associated on LinkedIn
134
Reported office locations
470 Harry Walker Parkway South, Newmarket, ON L3Y 0B3, CA
Business categories
Service Industry
Consulting
Professional Services
Analytics
Other recorded names
UTIL-ASSIST
Util-Assist Inc.
Specialties
Advanced Metering Infrastructure (AMI)
Meter Data Management (MDM) Systems
Customer Information Systems (CIS)
Sync Operator Services
Outage Management Services
Conservation Programs
Billing Services
Smart Grid
Electric
Water
Gas
Artificial Intelligence
Substation Monitoring
Advanced Distribution Management Systems
Analytics
Systems Integration
and Organizational Change Management
Profile identifies a recruitment agency
No
Reported total investment
0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Industry
Utilities
Size
51-200 employees
Headquarters
Newmarket, ON
Organization type
Privately Held
Year founded
2005
Specialties
Advanced Metering Infrastructure (AMI)Meter Data Management (MDM) SystemsCustomer Information Systems (CIS)Sync Operator ServicesOutage Management ServicesConservation ProgramsBilling ServicesSmart GridElectricWater
Util-Assist Inc. has 2 open jobs in Canada as of November 6, 2026. Top locations: Toronto.
1+ YOECandidates need a business, marketing, communications or commerce diploma or degree and 1-2+ years of experience in sales, business development, customer service or administration. Strong organization, written and verbal communication, research skills and Microsoft Office proficiency are required; CRM experience and utility industry knowledge are assets.
CRM, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, LinkedIn
8+ YOECandidates need 8+ years leading large advanced metering initiatives, preferably in a consulting firm, and an undergraduate degree or diploma in a technical or business field. Expert knowledge of utility operations, meter-to-cash processes and utility IT systems is required.