Contact Center Client Services Manager
Sydney, NSMCI Careers
3+ YOECandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
Contact Center Manager
Sydney, NSMCI Careers
3+ YOE3+ MgmtCandidates need 3+ years in a contact center leadership role, ideally in BPO, and proven experience leading large teams. Strong knowledge of contact center metrics and tools, plus excellent leadership and communication skills, are required. A Bachelor's degree is preferred and international client experience is an asset.
Contact center tools
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ YOE2+ MgmtCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ YOECandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ YOECandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Talent Acquisition Specialist
Sydney, NSMCI Careers
Candidates need strong attention to detail, excellent verbal and written communication, and advanced Microsoft Office skills. Call centre and prior HR or recruitment experience are preferred but not necessary, and the employer will train the right fit.
Microsoft Office Suite, HR systems
Sales Supervisor I
Sydney, NSMCI Careers
3+ YOE1+ MgmtMCI Careers needs candidates with call centre or supervisory experience, strong leadership and communication skills, and proficiency in Microsoft Office and KPI/SLA management. An associate's degree or equivalent experience is expected.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, call center tools
BPO Sales Lead
CanadaMCI Careers
10+ YOEMCI Careers needs a candidate with 10+ years of progressive sales experience, at least 5 of them in the BPO industry, and a track record of selling complex outsourcing solutions to enterprise clients. A bachelor's degree in business or marketing is required, and an MBA is preferred.
CRM systems, sales analytics tools
Sales Lead
CanadaMCI Careers
10+ YOE5+ MgmtCandidates need a bachelor's degree in business, marketing or a related field (an MBA is preferred), 10+ years of sales experience with 5+ in senior leadership, and a record of beating revenue targets. They also need experience leading large, spread-out teams, selling complex solutions to enterprise clients, and using CRM and sales analytics tools.
CRM systems, sales analytics tools
Senior Business Development Specialist
CanadaMCI Careers
5+ YOECandidates need a bachelor's degree or equivalent experience, five years of sales and leadership experience in IT, BPO, consulting or software, and a record of selling managed services or technology products. Strong written and verbal communication, Microsoft Office skills and the ability to work independently are also required.
Microsoft Office Suite, Hoovers, Mintel, Telephone headset
Senior BPO Business Development Manager
CanadaMCI Careers
3+ YOE5+ MgmtCandidates need a bachelor's degree in business, marketing or a related field (MBA preferred), 3+ years of BPO sales with at least 5 years in leadership, and proven success managing remote sales teams. They also need strong knowledge of BPO and outsourcing models, excellent communication and negotiation skills, and experience with CRM and sales analytics tools.
CRM tools, Sales analytics platforms, Telephone headset, Computer
Senior Sales Manager
CanadaMCI Careers
5+ YOECandidates need a bachelor's degree and 5-7 years of outside sales experience selling complex services to large corporations. They also need at least 5 years selling merchandising, mystery shopping or research services, and a proven record of exceeding quotas.
MS Office Suite, sales contact software, telephone headset
Call Centre Sales Manager
Sydney, NSMCI Careers
Candidates need a call centre operations management background and strong leadership skills. Customer service, technical support or back-office experience is preferred, along with Microsoft Office and fast, accurate typing.
Microsoft Office, Excel, PowerPoint, Outlook, Word, Windows PC applications
Bilingual Spanish Recruiter
CanadaMCI Careers
1+ YOECandidates need fluency in English and Spanish, at least 1 to 2 years of recruiting experience (high-volume or call center preferred), and strong sourcing skills with LinkedIn, job boards and applicant tracking systems. A high school diploma is required, and an HR, business or related degree is preferred.
Applicant tracking system (ATS), LinkedIn, Job boards, Computer, Telephone headset
Senior Business Development Manager
CanadaMCI Careers
10+ YOECandidates need 10+ years in business development, sales leadership or strategic partnerships, preferably in B2B or infrastructure. They need proven revenue generation, strong negotiation skills, knowledge of CRM tools and the ability to build high-performing teams.
CRM tools
Renewal Sales Representative
Sydney, NSMCI Careers
1+ YOECandidates need to be at least 18, hold a high school diploma or equivalent, and be fluent in English. They need computer data-entry experience, typing of 20+ WPM, and a high-speed internet connection.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Windows PC applications
Customer Service Agent
Sydney, NSMCI Careers
Candidates need a high school diploma, fluent English, 20+ words per minute typing, data-entry experience and basic Microsoft Office skills. The posting also requires a wired internet connection of at least 20 Mbps, reliable attendance and strong customer service and conflict-resolution abilities.
Microsoft Office Suite, Excel, PowerPoint, Word, Outlook, Windows PC applications
Spanish Bilingual Sales Representative
Sydney, NSMCI Careers
1+ YOECandidates need to be fluent in Spanish and English, spoken and written, with a high school diploma or equivalent and strong communication and sales skills. Experience in sales, customer service or a call center is preferred, along with comfort using CRM systems and Microsoft Office.
CRM systems, Microsoft Office Suite, Windows-based systems
Call Center Customer Service Representative
Sydney, NSMCI Careers
Candidates need a high school diploma or GED, fluency in English and Spanish, and strong communication and multitasking skills. Previous customer service experience is preferred.
CRM system
Call Center Technical Support Representative
Sydney, NSMCI Careers
Candidates need a high school diploma or GED, fluency in English and Spanish, and a basic understanding of computer systems. Strong problem-solving, communication and customer service skills are required, and prior tech support or helpdesk experience is an asset.
Technical support, Customer experience, Business processes, Assist customers, Troubleshooting, Troubleshoot
Call Center Representative
Sydney, NSMCI Careers
Candidates need to be 18 or older with a high school diploma or GED, fluent in English and Spanish spoken and written. Strong communication, multitasking, basic computer literacy and typing skills are needed; prior call center experience is a plus.
CRM system