Contact Center Solution Architect – Salesforce Service Cloud Voice | Amazon Connect | MuleSoft | IVR | CTI
Toronto, ONAN
Astra North Infoteck Inc.
Candidates need hands-on experience with Salesforce Service Cloud Voice and Amazon Connect, strong knowledge of IVR, telephony and CTI architecture, and MuleSoft API-led integration. Knowledge of conversational AI, integration security and governance is also required.
Salesforce Service Cloud Voice, Amazon Connect, MuleSoft, Amazon Lex, AWS Lambda, Contact Lens
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Toronto, ONAN
Astra North Infoteck Inc.
5+ YOECandidates need 5+ years of hands-on Amazon Connect experience, deep knowledge of telephony and voice technologies, and strong Java development skills. Experience with AWS integrations, Amazon Lex, CRM platforms and networking concepts is also expected.
Amazon Connect, AWS Lambda, DynamoDB, API Gateway, S3, CloudWatch