Manager, Customer Service & Operations
Toronto, ONFull Time
TT
The Talent Company
5+ YOE3+ MgmtCandidates need post-secondary education or equivalent experience, at least 5 years of leadership with 3 years in a high-volume customer service setting, and 3 years of supervisory experience in a unionized environment. Working knowledge of collective agreements, labour relations, CRM and workforce management tools is also required.
CRM systems, Telephony platforms, Workforce management tools, Operational reporting systems