Copy of Operating Model and Service Transition Analyst, Contact Centre
Vaughan, ONHybridFull Time
M
Miratech
7+ YOECandidates need 7+ years as a business analyst or service management analyst, including 4+ years of hands-on contact centre platform experience and 2+ years with Genesys Cloud. They also need ITIL knowledge, hands-on ServiceNow experience, and strong Excel and facilitation skills.
Genesys Cloud, ServiceNow, Excel