Operating Model and Service Transition Analyst, Contact Centre
Toronto, ONHybridFull Time
M
Miratech
7+ YOEMiratech asks for 7+ years as a business or service management analyst, 4+ years of hands-on enterprise cloud contact centre experience, and 2+ years with Genesys Cloud. Candidates need ITIL service transition knowledge, hands-on ServiceNow experience, strong Excel skills and experience supporting a platform go-live.
Genesys Cloud, ServiceNow, Excel
Operating Model and Service Transition Lead, Contact Centre
Toronto, ONHybridFull Time
M
Miratech
10+ YOECandidates need 10+ years in technology operations or service transition, including 5+ years on an enterprise cloud contact centre platform and 2+ years on Genesys Cloud. They also need prior go-live experience, regulated-environment knowledge, ITIL and ServiceNow skills, and advanced Excel modelling.
Genesys Cloud, ServiceNow, Verint, Excel