Digital AI Performance Manager, Deloitte Global Contact Center
Toronto, ONDeloitte
5+ YOECandidates need experience in contact center operations, quality assurance, customer experience or digital channel management, plus strong data analysis and communication skills. Experience with chatbots, conversational AI or platforms such as Genesys Cloud and ServiceNow is preferred.
Genesys Cloud, ServiceNow, speech analytics platforms, QA automation tools