Contact Center Manager
Sydney, NSMCI Careers
3+ YOE3+ MgmtCandidates need 3+ years in a contact center leadership role, ideally in BPO, and proven experience leading large teams. Strong knowledge of contact center metrics and tools, plus excellent leadership and communication skills, are required. A Bachelor's degree is preferred and international client experience is an asset.
Contact center tools
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ YOE2+ MgmtCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ YOECandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Accountant
Sydney, NSMCI Careers
3+ YOECandidates need a bachelor's degree in accounting, finance or a related field, plus CPA or equivalent certification and 3+ years of accounting experience, preferably in BPO or service industries. They should know accounting software, IFRS or GAAP, and bring strong attention to detail.
QuickBooks, Sage, Xero
Experienced Call Center Quality Assurance Supervisor
Sydney, NSMCI Careers
3+ YOE1+ MgmtCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ YOECandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Contact Center Quality Assurance Manager
Sydney, NSMCI Careers
3+ YOE3+ MgmtCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.
QA software, CRM systems, Reporting tools
Bilingual Portuguese Call Center Representative
Nova ScotiaMCI Careers
Candidates need full fluency in English and Portuguese, a high school diploma or GED, and strong listening, interpersonal and attention-to-detail skills. Prior bilingual customer service experience is preferred, and candidates must be 18 or older.
Telephone headset, Computer, Phone, Copier, Printer
Bilingual Spanish Call Center Representative
Nova ScotiaMCI Careers
Candidates need mandatory fluency in English and Spanish, a high school diploma or GED, and the ability to be 18 or older. Strong listening, interpersonal, attention-to-detail and organizational skills are needed, with flexible shifts including weekends and holidays.
Computer, Telephone headset, Phone, Copier, Printer
Talent Acquisition Specialist
Sydney, NSMCI Careers
Candidates need strong attention to detail, excellent verbal and written communication, and advanced Microsoft Office skills. Call centre and prior HR or recruitment experience are preferred but not necessary, and the employer will train the right fit.
Microsoft Office Suite, HR systems
Sales Supervisor I
Sydney, NSMCI Careers
3+ YOE1+ MgmtMCI Careers needs candidates with call centre or supervisory experience, strong leadership and communication skills, and proficiency in Microsoft Office and KPI/SLA management. An associate's degree or equivalent experience is expected.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, call center tools
Collections Agent (Hiring Immediately)
Sydney, NSMCI Careers
Candidates need previous contact centre experience, a high school diploma, and strong communication, negotiation and typing skills (20+ wpm). Basic Microsoft Office and Windows knowledge is also required.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Windows
Call Center Representative | Hiring Immediately
Sydney, NSMCI Careers
Candidates need at least a high school diploma, excellent written and oral communication, and typing of 20+ words per minute. Basic Microsoft Office and Windows knowledge, reliability and a customer-focused, adaptable attitude are also required.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Windows
Work-From-Home Customer Service Representative (Full-Time)
Nova ScotiaMCI Careers
Candidates need a high school diploma or equivalent, strong written and oral communication skills, and typing of 20+ words per minute. Basic Microsoft Office and Windows knowledge, plus reliability and attendance, are also required.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Windows
Work-At-Home Call Center Representative (Full-Time)
Nova ScotiaMCI Careers
Candidates need to be at least 18, hold a high school diploma or equivalent, and type 20+ words per minute. They also need strong written and oral communication, basic Microsoft Office and Windows skills, and reliable attendance.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Windows
Work-At Home Telephone Sales Representative (Full-Time)
Nova ScotiaMCI Careers
Candidates need to be 18 or older with a high school diploma, strong written and oral communication, and typing of 20+ words per minute. Basic Microsoft Office and Windows skills and high reliability are also required.
Microsoft Office, Excel, PowerPoint, Word, Outlook, Windows
Work At Home Customer Care Agent (Full-Time)
Nova ScotiaMCI Careers
Candidates need a high school diploma, strong written and spoken communication, typing at 20+ words per minute, and basic Microsoft Office and Windows skills. Customer service attitude and multitasking are essential.
Microsoft Office, Excel, PowerPoint, Word, Outlook, Windows
Work at Home Contact Centre Sales Agent
Nova ScotiaMCI Careers
Candidates need a high school diploma or equivalent, strong typing speed of 20+ words per minute, and basic Microsoft Office and Windows skills. They also need excellent communication, customer service and conflict resolution abilities, and reliable attendance.
Microsoft Office Suite, Excel, PowerPoint, Word, Outlook, Windows
Work at Home Contact Center Agent
Nova ScotiaMCI Careers
Candidates need a high school diploma or equivalent, at least 18 years of age, and strong written and oral communication. They must type 20+ words per minute, know basic Microsoft Office and Windows, and be reliable with regular attendance.
Microsoft Office, Excel, PowerPoint, Word, Outlook, Windows
Remote Outbound Sales Representative Nova Scotia)
Nova ScotiaMCI Careers
Candidates need a high school diploma or equivalent, strong written and oral communication skills, and typing speed of 20+ words per minute. Basic Microsoft Office and Windows skills and high reliability are required, and customer service experience is a plus.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Windows
Remote Inbound Sales Representative (Nova Scotia)
Nova ScotiaMCI Careers
Candidates need a high school diploma, 18 years or older, and strong written and oral communication. Typing at 20+ words per minute, basic Microsoft Office and Windows skills, and reliable attendance are required.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Windows
Remote Customer Service Representative (Nova Scotia)
Nova ScotiaMCI Careers
Candidates need a high school diploma or equivalent, strong written and oral communication, and typing speed of 20+ words per minute. Basic Microsoft Office and Windows knowledge, reliability, and a customer-focused, team-oriented approach are also required.
Microsoft Office Suite, Excel, PowerPoint, Word, Outlook, Windows
Remote Customer Service Agent (Work at Home)
Nova ScotiaMCI Careers
Candidates need to be 18 or older with a high school diploma, strong written and oral communication, and typing speed of 20+ words per minute. Basic Microsoft Office and Windows skills, reliability, and a customer-focused, team-oriented approach are required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Windows
Remote Call Center Representative (Nova Scotia)
Nova ScotiaMCI Careers
Candidates need a high school diploma or equivalent, strong written and oral communication, and typing speed of 20+ words per minute. Basic Microsoft Office and Windows skills, reliable attendance, and a customer-service attitude are also required.
Microsoft Office, Excel, PowerPoint, Word, Outlook, Windows