Bilingual Customer Service Representative
Toronto, ON$60k–$63k/moFull Time
Redion
Candidates need post-secondary education, fluency in French and superior English communication skills, plus knowledge of travel insurance products. Previous experience is preferred, along with strong attention to detail and the ability to handle fluctuating call volumes.
Bilingualism, Customer service, Problem solving, Communication skills
Workforce Management and Quality Assurance Specialist
Toronto, ON$75k–$80k/moFull Time
Redion
3+ YOECandidates need 3+ years of workforce management experience in a contact centre, plus quality assurance, claims, customer service or assistance experience. Strong forecasting, analytical and Excel skills are required, with Power BI and workforce management systems preferred.
Microsoft Excel, Power BI, Workforce management systems