Principal AI Solutions Architect, Customer Success
Ontario +4Canada - Genesys Cloud Services Corp.
8+ YOECandidates need 8+ years of enterprise experience in CX, CRM, AI, automation or contact centre platforms, plus hands-on cloud architecture experience (Genesys Cloud, AWS, Azure or GCP). Strong skills in REST APIs, event-driven design, JSON, data pipelines, LLM integration and AI governance are required, along with a bachelor's degree or equivalent practical experience.
Genesys Cloud, Genesys Cloud AI Studio, AWS, Microsoft Azure, Google Cloud Platform, JSON
Principal AI Solutions Architect, Customer Success
Toronto, ON +2Canada - Genesys Cloud Services Corp.
10+ YOECandidates need 10+ years building commercial IVR, routing or conversational AI solutions and 6+ years developing voice or digital bots on platforms such as Dialogflow or Lex. They also need experience with generative and agentic AI, strong software architecture and integration skills, and customer-facing consulting ability.
Genesys Cloud, Google Dialogflow, Amazon Lex