Intermediate Specialist, Service Management
Toronto, ONFull Time
Porter Airlines Inc.
3+ YOECandidates need solid experience with ITIL-based IT service management and the main ITSM processes, plus analytical skills to read service data and KPIs. Experience with Splunk, Dynatrace and ITSM tools is important, and the role requires comfort with after-hours on-call support and cross-functional collaboration.
Splunk, Dynatrace, ITSM tools, CMDB