Head of Platform & Infrastructure Engineering
Vancouver, BC +1Ashby
Candidates need experience leading a company through high growth, hiring and building hiring processes, and strong collaboration with other departments. They also need deep platform and infrastructure knowledge and clear written communication.
AWS, ClickHouse, Datadog, Braintrust, Kubernetes
Global Head of Professional Services
Remote in CanadaAshby
Candidates need experience building or transforming a Professional Services organization in a high-growth B2B SaaS company, along with commercial services expertise and deep people leadership skills. They must be technically fluent with complex integrations, data migration, and Enterprise workflows, and comfortable with capacity models, project economics, and delivery metrics.
Sales, Provide technical expertise, Change management, Process improvement, Forecasting, Design process
Support Operations Engineer - NAMER
Remote in CanadaAshby
Candidates need hands-on experience configuring a support ticketing system such as Zendesk, Salesforce Service Cloud or Intercom, and having owned a migration or implementation. They also need vendor evaluation skills, an understanding of support workflows, integrations and data migration, and experience guiding teams through change.
Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon
Strategy & Operations, Customer Success
Remote in CanadaAshby
Ashby needs a self-starter with SaaS and financial literacy, experience in fast-growth SaaS customer success or revenue operations, and strong CRM reporting skills, ideally in HubSpot. Strong written and verbal communication and the ability to manage multiple deadlines are also required.
HubSpot, CRM, Health scoring platform
Sales Leader, Enterprise - Americas
Vancouver, BCAshby
Candidates need experience leading SaaS enterprise account executives who deliver $5M+ per year, a record of winning $1M+ deals with public companies, and experience selling complex multi-product platforms through competitive rip-and-replace sales. Hands-on deal involvement and willingness to learn the product are essential.
Sales, Shopify, Snowflake, Notion, Greenhouse, Lever
Director of Knowledge Management - NAMER
Remote in CanadaAshby
Candidates need several years leading knowledge or content programs and managing a team of content professionals. They should have designed self-service or AI-assisted support, know KCS or similar methods, and be strong writers and editors.
Lead a team, Translation, Documentation, Customer experience, Manage a team, Coaching
Mid-Market Customer Success Manager - Americas
Remote in CanadaAshby
2+ YOECandidates need at least two years of B2B SaaS customer success experience and experience managing about 60 mid-market customers. They should be strong communicators who can learn and teach complex technical products.
CRM
Manager of Strategic Customer Success
Remote in CanadaAshby
Candidates need experience leading customer success managers in a B2B SaaS company and working with enterprise customers as they grow. They should be technical enough to coach on a complex product and comfortable using data to improve processes.
Lead a team, Contract management, Onboarding, Coaching, CSM, Sales
Demo Engineer
Remote in CanadaAshby
Candidates need to be hands-on technical, comfortable with JSON, REST APIs, AI tools and scripting, and able to learn a configurable product quickly. Experience building demo or sandbox environments at a SaaS company, and automation for data or configuration at scale, is a bonus.
JSON, REST APIs, AI tools, scripts
Senior Product Manager
Remote in CanadaAshby
Candidates need strong product judgment, engineering mindset, and writing skills, plus customer research and business sense. Experience building platform or AI-powered products, such as agents or copilots, is an asset.
Notion, Shopify, Snowflake, ATS, Workflow, Prioritization
Staff Product Manager
Remote in CanadaAshby
Ashby needs candidates with strong product judgment, customer research skills and clear writing. Experience building platforms or AI-powered products such as agents, copilots or workflow automation is valued, along with a sense of business strategy and monetization.
Notion, Shopify, Snowflake, ATS, Workflow, Prioritization
SMB Customer Success Manager - Americas
Remote in CanadaAshby
2+ YOECandidates need at least 2 years of full-time customer-facing experience, ideally with complex, fast-changing software. They should be strong problem solvers with clear written and verbal communication and a curious, detail-oriented approach.
Amplitude, Shared inbox
Renewal Manager, SMB - Americas
Remote in CanadaAshby
Candidates need a background in sales, customer success or renewal management, with a proven record of driving contract renewals. Strong negotiation, phone and email communication, detail-oriented record keeping and comfort with remote, self-managed work are needed.
CRM
GTM Systems Analyst
Remote in CanadaAshby
2+ YOEAshby needs candidates with hands-on CRM administration experience, ideally HubSpot or Salesforce certified. They should have experience connecting marketing automation, CRM and revenue intelligence tools, strong analytical and troubleshooting skills, and clear written communication.
HubSpot, Salesforce, 6sense, Gong, Outreach, Gainsight
Data Analytics Manager
Remote in CanadaAshby
Candidates need deep hands-on SQL, familiarity with dbt, cloud data warehouses and BI tools, and experience managing data practitioners in a high-growth company. Strong analytical judgment, clear communication and B2B SaaS knowledge are also needed.
SQL, dbt, cloud data warehouse, BI tools
Strategic Customer Success Manager - Americas
Remote in CanadaAshby
5+ YOEAshby needs at least five years of B2B SaaS customer success experience and comfort managing about 20 strategic accounts. Candidates should explain complex products clearly, work across teams, and learn technical products in depth.
CRM
Support Engineering Manager - NAMER
Remote in CanadaAshby
Candidates need prior direct people-management experience leading a technical or production support team. They should understand APIs, integrations, logs and databases, and be able to improve escalation workflows and communicate clearly with technical and non-technical audiences.
Documentation, Coaching, Leadership, Process improvement, Team leadership, Technical support
Staff Product Designer
Vancouver, BC +1Ashby
10+ YOECandidates need 10+ years of product design experience, mostly in desktop SaaS, and strong skills in layout, navigation, IA, UI and interaction design. They should work well without much guidance and break big, ambiguous problems into clear, actionable parts.
Figma
Mid-Market Solutions Engineering Manager
Remote in CanadaAshby
Candidates need experience managing or mentoring Solutions Engineers in complex SaaS sales. They also need strong coaching, business and communication skills, and a habit of building systems and processes.
Coaching, IMPACT, Product knowledge, Collaboration, Process improvement, Sales
Enterprise Solutions Engineering Manager
Remote in CanadaAshby
Ashby needs a candidate with experience managing or mentoring Solutions Engineers in complex, multi-stakeholder enterprise SaaS sales. Strong business and technical skills, clear communication, and a hands-on builder's approach to processes and enablement are essential.
Applicant Tracking Systems
Design Engineer - Canada
Montréal, QC +2Ashby
2+ YOEAshby asks for 2+ years of continuous industry experience as an engineer or designer, strong skills in both design and engineering, and exceptional skill in the discipline they practise full-time. Candidates should have shipped code and designs to hundreds of users, including side projects.
Notion, Shopify, Snowflake, Research, Graphic design, Project management
Mid-Market Implementation Specialist - Americas
Remote in CanadaAshby
5+ YOECandidates need 5+ years in a customer-facing role, mostly leading full-cycle B2B SaaS implementations. They should show they can manage concurrent mid-market projects, work autonomously, learn complex multi-module software, and find answers independently when documentation is missing.
Sales, Workflow, Documentation, Troubleshoot, Customer experience, Coaching
Enterprise Account Executive - Americas (West)
Calgary, AB +2Ashby
Candidates need a multi-year record of exceeding $1M+ quotas selling complex SaaS to large organizations, with many $100K+ ARR deals. They must self-source most of their pipeline and engage executives to win competitive, long sales cycles.
Sales, Communication skills, Use questioning techniques, Collaboration, Customer relationship management, Cold calling
Enterprise Account Executive - Americas (East)
Waterloo, ON +2Ashby
Ashby needs a candidate with a multi-year record of exceeding $1M+ quotas selling complex SaaS to large organizations, and many $100K+ ARR deals. They must be able to self-source most of their pipeline, win competitive opportunities, and thrive in a fast-growing startup.
Sales, Communication skills, Use questioning techniques, Collaboration, Customer relationship management, Cold calling