Operation Model and Service Transition Analyst, Contact Centre
Kitchener, ONMiratech
7+ YOECandidates need 7+ years as a business analyst or service management analyst, including service transition work, and 4+ years of hands-on operations on an enterprise cloud contact centre platform. Genesys Cloud experience, ServiceNow, ITIL knowledge and strong Excel skills are required.
Genesys Cloud, ServiceNow, Excel
Senior Data Architect
OntarioMiratech
10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.
Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S
Senior Google CCAIP Engineer
Mississauga, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Senior Google CCAIP Engineer
Markham, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Senior Google CCAIP Engineer
Vaughan, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Senior Google CCAIP Engineer
Brampton, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Senior Google CCAIP Engineer
Richmond Hill, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Senior Google CCAIP Engineer
Kitchener, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Senior Google CCAIP Engineer
Waterloo, ONMiratech
5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Mississauga, ONMiratech
7+ YOECandidates need 7+ years in enterprise technology or contact center consulting, plus hands-on Genesys Cloud CX and Genesys AI experience. They also need strong analytical, communication and stakeholder skills, and eligibility for a Government of Canada security clearance.
Genesys Cloud CX, Architect, Data Actions
Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Vaughan, ONMiratech
7+ YOECandidates need 7+ years in enterprise technology or contact center consulting, hands-on Genesys Cloud CX experience (knowledge bases, Architect, bot flows, Data Actions) and practical Genesys AI experience. They also need strong analytical and stakeholder communication skills and eligibility for a Government of Canada security clearance.
Genesys Cloud CX, Architect, Data Actions, bot flows, knowledge bases
Copy of Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Brampton, ONMiratech
7+ YOECandidates need 7+ years in enterprise technology, solution or contact center consulting, plus hands-on Genesys Cloud CX experience (knowledge bases, Architect, bot flows, Data Actions) and practical Genesys Cloud AI experience. They must be able to obtain and maintain a Government of Canada security clearance.
Genesys Cloud CX, Genesys Architect, Data Actions
Senior Data Architect
Etobicoke, ONMiratech
10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.
Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S
Senior Data Architect
Mississauga, ONMiratech
10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.
Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S
Senior Technical Architect, Genesys Cloud
Toronto, ONMiratech
5+ YOEMiratech needs 5+ years of solution design for contact centre technology, with hands-on Genesys Cloud CX experience strongly preferred. Candidates must have strong API integration and regulatory compliance skills, plus a solid delivery track record.
Genesys Cloud CX
Senior Routing Engine Developer (CX Platform)
Toronto, ONMiratech
8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.
Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes
Senior Routing Engine Developer (CX Platform)
Winnipeg, MBMiratech
8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.
Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes
Senior Routing Engine Developer (CX Platform)
Edmonton, ABMiratech
8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.
Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes
Senior Routing Engine Developer (CX Platform)
Calgary, ABMiratech
8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.
Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes
Senior Routing Engine Developer (CX Platform)
Brampton, ONMiratech
8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.
Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes