Call Centre Process & Field Operations Leader
OntarioGE HEALTHCARE: With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem…
5+ YOECandidates need a bachelor's degree or equivalent experience, 5+ years in call centre, field service or process operations, and experience leading cross-functional process or technology change. They must translate business needs into requirements and test scenarios, and manage system testing and implementation readiness.
ServiceMax, Sierra AI, Genesys, MyGEHealthCare, Express Service Requests
Operational Excellence Leader
OntarioGE HEALTHCARE: With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem…
5+ YOECandidates need a bachelor's degree or equivalent experience, 5+ years of operational or field experience, and experience leading cross-functional work in a matrixed organization. Strong analytical, budget, supplier and stakeholder-influencing skills are essential.
ServiceMax, Daily Management System (DMS), CAPA system, Dashboards