Head of Customer Success
Remote in CanadaSocket
12+ YOE5+ MgmtSocket needs a candidate with 12+ years in customer success, account management or similar customer-facing work, including 5+ years in senior leadership, and experience scaling technical teams in B2B SaaS. Strong commercial judgment, a data-driven approach and executive presence are required.
Customer experience, Client relationship management, Leadership, Process improvement, Onboarding, Sales
Manager, Technical Account Teams (Commercial)
Remote in CanadaSocket
6+ YOE4+ MgmtCandidates need four or more years managing post-sales teams and six or more years in B2B SaaS pre- or post-sales. A background in security, developer tools or open source, and experience owning retention or adoption targets, are required.
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Manager, Technical Account Teams (Enterprise)
Remote in CanadaSocket
6+ YOE4+ MgmtSocket needs 4+ years managing post-sales teams and 6+ years in B2B SaaS pre- or post-sales roles. Candidates should have owned GRR, NRR or adoption targets, have a security, developer tools or adjacent technical background, and be able to present to CISOs and VPs of Engineering.
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Technical Account Manager, Commercial
Remote in CanadaSocket
3+ YOECandidates need about 3 years in a technical customer-facing role and 1+ year as a dedicated customer point of contact. They should understand application security or Linux systems, know CI/CD platforms and package managers, read code in JavaScript, Python or TypeScript, and communicate clearly with developers and executives.
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Member of Technical Staff
Remote in CanadaSocket
Candidates need experience designing and shipping production web applications, building APIs and relational databases such as Postgres, and proficiency with Node.js, JavaScript, React and TypeScript. Early-stage 0-1 experience and the ability to learn new technologies quickly are expected.
Postgres, React, Node.js, TypeScript, GraphQL, ElasticSearch
Technical Account Manager, Enterprise
Remote in CanadaSocket
4+ YOECandidates need 4+ years in a technical customer-facing role and 2+ years as the dedicated contact for customers. They need application security or DevSecOps background, CI/CD experience, and the ability to read JavaScript, Python or TypeScript.
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana