Director, Resource Optimization
Welland, ONFull Time
RI
Rates Insurance Brokers
7+ YOE3+ MgmtRates Insurance Brokers needs a candidate with 7+ years in workforce management or contact centre analytics, including 3+ years leading a team. The candidate must have hands-on experience with Calabrio and a cloud telephony platform such as RingCentral, strong Looker and advanced Excel skills, and experience turning data into plain-language recommendations for executives.
Calabrio, RingCentral, Looker, Excel