Workforce Management Analyst
Toronto, ONContract
IC
Infotek Consulting Inc.
3+ YOECandidates need 3+ years in workforce management or a similar role, ideally in a help desk or contact centre. Hands-on experience with Verint or a similar platform, telephony systems, Tableau, ServiceNow reporting and Workday is required, along with willingness to work rotating shifts.
Verint, Tableau, ServiceNow, Workday, Power BI, Power Automate